Orders may be canceled within 24 hours of being placed unless the order has finished processing within those 24 hours, whichever comes first.
Once an order has finished processing, it cannot be canceled, edited, or refunded.
Return/Refund Policy
Return / Refund Policy
Please read carefully before purchasing. This policy applies to all Nyche Hair orders.
Cancellations
Returns & Exchanges
We do not accept exchanges. Returns are accepted at the customer’s expense (customer covers return shipping costs) unless an item is deemed defective under our Defective Items policy. (View defective items section below.)
If an item is returned opened, used, or damaged, a 15% restocking fee will apply because items that have been opened or used cannot be resold for hygiene and safety reasons.
Do not return any items until approval has been granted by Nyche Hair.
Change of Mind / No Longer Want Product
If a customer wants to return an item because they changed their mind and the cancellation window has passed:
- Customer is responsible for all return shipping costs
- Refunds are issued minus all shipping costs and fees
- Refunds are issued only after the item is returned and inspected
- 15% restocking fee applies if the product is used or damaged
Defective Items
Defective items may be eligible for a return label and store credit only (minus shipping costs and fees) if reported within 5 days of delivery.
A defective item is defined as a manufacturing issue and does not include damage caused by misuse, improper handling, or customer error.
Do not return any items until approval has been granted by Nyche Hair.
Shipping damage is not considered a defect. Shipping-related issues are handled under Route Shipping Protection.
- Photo proof of the defect is required
- Proof of purchase is required
- Original packaging is required
- Items must show no signs of use
- Final sale or customer-damaged items are not eligible
Once the defect is confirmed, a return label will be provided. Store credit will be issued within 3–5 business days after inspection.
Store credit is issued to the customer’s account and the email address used at checkout.
Refunds & Shipping Costs
All approved refunds of any kind will only reflect the value paid of the returned item(s) only.
Original shipping costs, Route Shipping Protection fees, and any additional service fees are non-refundable.
An additional 15% restocking fee will be applied when applicable.
ROUTE SHIPPING PROTECTION
Route is an optional shipping protection service that covers packages that are lost, stolen, or damaged during transit.
Nyche Hair is not responsible for shipping issues once an order leaves our facility. Route exists to protect customers from carrier-related issues outside of our control.
- Claims must be filed within 30 days of delivery
- If Route is removed, shipping-related refunds are store credit only (minus shipping costs and fees)
- No refunds for incorrect addresses entered at checkout
Carrier Returned Packages
If a package is returned by the carrier, a refund (if approved) will be issued minus all shipping costs and fees.
- No refunds for incorrect or incomplete addresses
- 15% restocking fee applies if items are damaged
Chargebacks & Policy Abuse
Customers who initiate multiple chargebacks or abuse our policies may be permanently banned from placing future orders.
Fraud Prevention
Orders flagged as medium to high fraud risk are immediately canceled.
Contact Us
Email: daynycreations@gmail.com
Policy Summary: By placing an order with Nyche Hair, you agree to the terms of this Return & Refund Policy. Orders may be canceled within 24 hours of being placed unless the order has already finished processing, whichever comes first. Returns and exchanges are accepted at the customer’s expense unless an item is deemed defective. Items that are returned opened, used, or damaged are subject to a 15% restocking fee, as these products cannot be resold for hygiene and safety reasons. Customers who wish to return an item due to a change of mind must cover all return shipping costs, and refunds are issued only after the item has been received and inspected. All refunds, regardless of reason, are issued minus shipping costs, Route fees, and processing fees. Defective items must be reported within 7 days of delivery and are eligible for store credit only. Proof of defect, including photos and proof of purchase, is required, and items must not be returned until approval has been granted by Nyche Hair. Shipping damage is not considered a defect and must be handled through Route Shipping Protection. Route is an optional service that covers lost, stolen, or damaged packages during transit, and claims must be filed within 30 days of delivery. Nyche Hair is not responsible for shipping issues once an order leaves our facility. If a package is returned by the carrier, any approved refund will be issued minus all shipping costs and fees, and a 15% restocking fee may apply if items are damaged. No refunds are issued for incorrect or incomplete addresses provided at checkout. Customers who initiate multiple chargebacks or abuse this policy may be permanently banned from placing future orders. Orders flagged as medium to high fraud risk are automatically canceled. For questions or concerns regarding this policy, please contact us at daynycreations@gmail.com.