Shipping Policy

Processing Times 

Processing time will take between 1 to 14 business days. (This excludes holidays and weekends)

USPS transit times are NOT the same as processing times. Even if you selected 1 day shipping, your order will still need to undergo processing.

Lost, Stolen, Damaged Items

We process refunds for shipping issues ONLY if shipping insurance is attached to your cart. What is this? It is an insurance agency that works to help protect your package after departure. This option is conveniently attached to your check out. If removed your are held liable for damage, loss and theft. You will not be able to be refunded or locate your package if shipping protection is not added.

We encourage all customers to add shipping protection to their orders. 

Item is LOST when it has not been updated by usps for more than a week after they scanned it in their system

  • I received the wrong item./ my item is damaged. :

If a product came damaged due to us, or you received the wrong item send us images immediately to so we can inspect the issue. If you are approved for a refund you will be refunded back to your original payment method (EXCLUDING SHIPPING COSTS) for the item(s) that is damaged or that you did not receive.

  • I put in the wrong shipping address. Neeché Hair is NOT responsible for any mistakes made by your during check out. If you put in the wrong shipping address you must contact us IMMEDIATELY before your order is shipped to assist in updating your shipping address. If you do not contact us before your it is shipped, you will be able to update your address through our shipping carrier to ensure your order gets to you. You will Not be eligible for a refund if you input the wrong address. If you have Shipping Insurance added you can file a claim through ROUTE Protection to assist you with your package. 


Cancellations can be made WITHIN 24 hours of placing your order unless your order has finished processing within those 24 hours. Once your order has completed process or has passed 24 hours we do not cancel it.

We will not cancel any orders after 24 hours of placing the order. We do our best to process orders very quickly and therefore cannot guarantee any cancellations after 24 hours of the order being placed.