Shipping Policy

IF YOU SELECTED FIRST CLASS MAIL SHIPPING USPS DOES NOT OFFER TRACKING FOR THIS! YOUR ORDER WILL END UP RETURNING TO US. WE HAVE SINCE TRIED REMOVING THIS OPTION BUT IF IT IS STILL SHOWING AVAILABLE ON YOUR CHECKOUT SCREEN, PLEASE DO NOT CHOOSE FIRST CLASS MAIL. PLEASE CHOOSE GROUND ADVANTAGE OR PRIORITY MAIL.
 
Processing Times 

Processing time will take between 1 to 14 business days. (This excludes holidays and weekends)

USPS transit times are NOT the same as processing times. Even if you selected 1 day shipping, your order will still need to undergo processing.

Lost, Stolen, Damaged Items

To file claims for shipping damages you MUST have shipping insurance on your order.

To file a claim through Route click HERE.

To file a claim through USPS click HERE

To file a claim through UPS click HERE

If you are international you must file a claim directly with your local carrier. If you added route shipping protection you can file a claim through them as well. NYCHE HAIR IS NOT RESPONSIBLE FOR DAMAGES CAUSED UPON SHIPPING, LOST, or STOLEN ITEMS. You will be refunded by Route, USPS, or your local carrier directly for shipping concerns IF they approve you for a refund. 

Refunds are processed for shipping issues ONLY if shipping insurance is attached to your cart. (Refunds for shipping issues are processed by Route or the shipping carriers themselves not by Nyche Hair).
What is this? It is an insurance agency that works to help protect your package after departure. This option is conveniently attached to your check out. If removed your are held liable for damage, loss and theft. You will not be able to be refunded or locate your package if shipping protection is not added.

We highly encourage all customers to add shipping protection to their orders. 

Item is LOST when it has not been updated by usps for more than a week after they scanned it in their system

  • I received the wrong item./ my item is damaged. :

If a product came damaged due to us, or you received the wrong item send us images immediately to daynycreations@gmail.com so we can inspect the issue. If it is determined to be caused by the shipping service you must contact them or route (if added) for claims and refunds. If you are approved for a refund by the shipping insurance or carrier you will be refunded by Route or the shipping carrier back to your original payment method (EXCLUDING SHIPPING COSTS) for the item(s) that is damaged or that you did not receive. We at NycheHair have the right to refuse any refunds based on the issue being caused by shipping and not us, you failed to add shipping protection to your order, if you failed to input the correct address on your order for shipping, or that we suspect any other reason that it is a fraudulent refund claim. 

All other refunds that are not issued by Route or the shipping carrier will be refunded as store credit only. 

    • I put in the wrong shipping address. Nyche Hair is NOT responsible for any mistakes made by your during check out. If you put in the wrong shipping address you must contact us IMMEDIATELY before your order is shipped to assist in updating your shipping address. If you do not contact us before your it is shipped, you will be able to update your address through our shipping carrier to ensure your order gets to you. You will Not be eligible for a refund if you input the wrong address. If you have Shipping Insurance added you can file a claim through ROUTE Protection to assist you with your package. 
    • Why do I need to sign for my package? We require signature for packages delivered that are $80 or more. We have encountered people scamming us by saying they did not receive their orders even though it shows it has been delivered. To ensure you do receive the package for larger orders we ask for a signature upon deliver. This ensures us that the package was delivered and helps to make sure you do receive it as well.
    • We ship worldwide excluding countries on the USPS Suspension list and the Netherlands at this time. CLICK HERE and the please note we DO NOT cover any customs fees. You must pay any fees once your package lands in your country. If you do not, the item will be returned to us and a refund of store credit (EXCLUDING SHIPPING COSTS) will be refunded to you once the items are inspected to ensure there is no damage or loss of the item. 
    • Cancellations

    Cancellations can be made ONLY WITHIN 24 hours of placing your order unless your order has finished processing within those 24 hours. Once your order has completed processing or has passed 24 hours we do not cancel it.

    We will not cancel any orders after 24 hours of placing the order. We do our best to process orders very quickly and therefore cannot guarantee any cancellations after 24 hours of the order being placed. 

    If our system marks your order as “high fraud” we will immediately cancel it. If your order is marked as “low fraud” to “medium fraud” we will attempt to reach out to you via email (if one is provided) to resolve the issue. If the issue is not resolved or we can not contact you we will then cancel the order.