Shipping Policy

IF YOU SELECTED FIRST CLASS MAIL SHIPPING USPS DOES NOT OFFER TRACKING FOR THIS! YOUR ORDER WILL END UP RETURNING TO US. WE HAVE SINCE TRIED REMOVING THIS OPTION BUT IF IT IS STILL SHOWING AVAILABLE ON YOUR CHECKOUT SCREEN, PLEASE DO NOT CHOOSE FIRST CLASS MAIL. PLEASE CHOOSE GROUND ADVANTAGE OR PRIORITY MAIL.
 
Processing Times 

Processing time will take between 1 to 14 business days. (This excludes holidays and weekends)

USPS transit times are NOT the same as processing times. Even if you selected 1 day shipping, your order will still need to undergo processing.

Lost, Stolen, Damaged Items

To file claims for shipping damages you MUST have shipping insurance on your order.

To file a claim through Route click HERE.

To file a claim through USPS click HERE

To file a claim through UPS click HERE

If you removed Route shipping protection from your order you will no longer be covered by NycheHair’s shipping protection and will not be able to file a claim.

Claims can still be filed for USPS and UPS, however they require you to wait 15-60 days to file a claim upon delivery. 

WE HIGHLY ENCOURAGE CUSTOMERS TO ADD ROUTE SHIPPING PROTECTION TO THEIR ORDERS TO FILE CLAIMS ON LOSS, STOLEN, OR DAMAGED ITEMS. Please see below for additional information regarding Route.

Email at daynycreations@gmail.com. Please remember it can take some time for your bank or credit card company to process and post the refund too when receiving one from Route or the shipping carrier. *If Route shipping insurance was not added to order summary you will not be able to be refunded for loss or damages or theft caused by shipping.

International
If you are international you must file a claim directly with your local carrier. If you added route shipping protection you can file a claim through them as well. NYCHE HAIR IS NOT RESPONSIBLE FOR DAMAGES CAUSED UPON SHIPPING, LOST, or STOLEN ITEMS. If you remove Route from your order you will no longer be covered by NycheHair’s shipping insurance and you will need to contact your local carrier regarding claims for lost, stolen or damaged items. You will be refunded by Route, USPS, or your local carrier directly for shipping concerns IF they approve you for a refund. 
Nyche Hair does not cover the costs of custom fees. You must pay any customs fees or your order will be returned back to us and we will issue a refund (excluding the shipping costs and fees) as store credit or to your original payment method. Once a package has left our facility, we are unable to do anything with package once it has shipped.

Any packages returned to us will be refunded (excluding the shipping costs and fees) after the package has been safely returned back to us and inspected for no damages. Please reach out to your countries customs department or your local shipping carriers for concerns regarding shipping issues or delays or holds on packages. 

We ship worldwide excluding countries on the USPS Suspension list and the Netherlands at this time. CLICK HERE . Please note we DO NOT cover any customs fees. You must pay any fees once your package lands in your country. If you do not, the item will be returned to us and a refund of store credit or to the original payment method (EXCLUDING SHIPPING COSTS and FEES) once the package has been delivered back to us, will be refunded to you once the items are inspected to ensure there is no damage or loss of the item. Please also reach out to your countries customs department or local shipping carriers for issues regarding a delay, lost, returned, or stolen items.

Refunds on shipping
Refunds are processed for shipping issues ONLY if route shipping insurance is attached to your cart. (Refunds for shipping issues are processed by Route or the shipping carriers themselves not by Nyche Hair).

  • What is ROUTE? It is an insurance agency that works to help protect your package after departure. This option is conveniently attached to your check out. If removed you are held liable for damage, loss and theft. You will not be able to be refunded or locate your package if shipping protection is not added.

We highly encourage all customers to add Route shipping protection to their orders. 
IF your package was returned back to us we will issue a refund for the item itself (NOT SHIPPING COSTS OR FEES) after the item has been safely delivered back to us. Sometimes items will be returned due to a wrong address input at checkout, no apartment number was labeled, the customer did not claim their package at the post office, the post office attempted delivery and the customer did not accept it, etc. For any reason including these listed, a refund will be issued only for the item(s) (Excluding the shipping costs and fees).  

Item is LOST when it has not been updated by usps for more than a week after they scanned it in their system

If you are approved for a refund by the shipping insurance or carrier you will be refunded by Route or the shipping carrier back to your original payment method (EXCLUDING SHIPPING COSTS) for the item(s) that is damaged or that you did not receive. We at NycheHair have the right to refuse any refunds based on the issue being caused by shipping and not us, you failed to add shipping protection to your order, if you failed to input the correct address on your order for shipping, or that we suspect any other reason that it is a fraudulent refund claim. 

  • I received the wrong item:

If you received the wrong item send us images immediately to daynycreations@gmail.com so we can inspect the issue and do our best to help resolve it. If you were sent the wrong product we will issue you a refund for that item only or offer to ship you the correct item. 

    • I put in the wrong shipping address. Nyche Hair is NOT responsible for any mistakes made by your during check out. If you put in the wrong shipping address you must contact us IMMEDIATELY before your order is shipped to assist in updating your shipping address. If you do not contact us before your it is shipped, you will be able to update your address through our shipping carrier to ensure your order gets to you. You will Not be eligible for a refund if you input the wrong address. If you have Shipping Insurance added you can file a claim through ROUTE Protection to assist you with your package. 
    • Why do I need to sign for my package? We require signature for packages delivered that are $80 or more. We have encountered people scamming us by saying they did not receive their orders even though it shows it has been delivered. To ensure you do receive the package for larger orders we ask for a signature upon deliver. This ensures us that the package was delivered and helps to make sure you do receive it as well.
    • We ship worldwide excluding countries on the USPS Suspension list and the Netherlands at this time. CLICK HERE and the please note we DO NOT cover any customs fees. You must pay any fees once your package lands in your country. If you do not, the item will be returned to us and a refund of store credit (EXCLUDING SHIPPING COSTS) will be refunded to you once the items are inspected to ensure there is no damage or loss of the item. 
    • Cancellations

    Cancellations can be made ONLY WITHIN 24 hours of placing your order unless your order has finished processing within those 24 hours. Once your order has completed processing or has passed 24 hours we do not cancel it. We do our best to process orders very quickly and therefore cannot guarantee any cancellations after 24 hours of the order being placed. 

    If our system marks your order as “high fraud” we will immediately cancel it. If your order is marked as “low fraud” to “medium fraud” we will attempt to reach out to you via email (if one is provided) to resolve the issue. If the issue is not resolved or we can not contact you we will then cancel the order.