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/* =========================================================
NYCHE HAIR — RETURN & REFUND POLICY
========================================================= */
#nyche-return-policy {
--ny-pink: #f6d6df;
--ny-pink-soft: #fff5f8;
--ny-pink-medium: #f9e5eb;
--ny-pink-dark: #c87e95;
--ny-black: #171717;
--ny-text: #51464a;
--ny-muted: #75686d;
--ny-border: #efd6de;
--ny-white: #ffffff;
--ny-shadow: 0 14px 40px rgba(90,55,67,.07);
max-width: 1000px;
margin: 30px auto 60px;
padding: 0 18px;
color: var(--ny-black);
line-height: 1.65;
}
#nyche-return-policy * {
box-sizing: border-box;
}
#nyche-return-policy p {
margin-top: 0;
}
#nyche-return-policy a {
color: #171717;
font-weight: 700;
text-decoration: underline;
text-underline-offset: 2px;
}
/* =========================================================
HERO
========================================================= */
#nyche-return-policy .ny-policy-hero {
position: relative;
overflow: hidden;
padding: 65px 28px 50px;
border: 1px solid var(--ny-border);
border-radius: 30px;
background:
radial-gradient(circle at 10% 10%, #ffffff 0, transparent 35%),
linear-gradient(145deg, #fffafd, #fde9ef);
text-align: center;
box-shadow: var(--ny-shadow);
}
#nyche-return-policy .ny-policy-eyebrow {
display: inline-block;
margin-bottom: 17px;
padding: 8px 15px;
border-radius: 999px;
background: #111;
color: #fff;
font-size: 10px;
font-weight: 800;
letter-spacing: .12em;
text-transform: uppercase;
}
#nyche-return-policy .ny-policy-hero h1 {
max-width: 800px;
margin: 0 auto;
font-size: clamp(40px,6vw,64px);
line-height: 1;
letter-spacing: -.04em;
}
#nyche-return-policy .ny-policy-hero > p {
max-width: 680px;
margin: 20px auto 0;
color: var(--ny-text);
font-size: 14px;
line-height: 1.75;
}
/* =========================================================
QUICK POLICY CARDS
========================================================= */
#nyche-return-policy .ny-quick-grid {
display: grid;
grid-template-columns: repeat(4,1fr);
gap: 9px;
margin-top: 24px;
}
#nyche-return-policy .ny-quick-card {
padding: 15px 10px;
border: 1px solid var(--ny-border);
border-radius: 14px;
background: rgba(255,255,255,.82);
}
#nyche-return-policy .ny-quick-card strong {
display: block;
margin-bottom: 3px;
color: #171717;
font-size: 11px;
}
#nyche-return-policy .ny-quick-card span {
display: block;
color: var(--ny-muted);
font-size: 9px;
line-height: 1.45;
}
/* =========================================================
IMPORTANT NOTICE
========================================================= */
#nyche-return-policy .ny-policy-important {
margin-top: 20px;
padding: 17px 18px;
border: 1px solid #edccd6;
border-radius: 16px;
background: #fbe8ee;
color: #503c43;
font-size: 11px;
text-align: center;
}
/* =========================================================
SECTION HEADING
========================================================= */
#nyche-return-policy .ny-policy-section {
margin-top: 30px;
}
#nyche-return-policy .ny-policy-heading {
margin-bottom: 13px;
}
#nyche-return-policy .ny-policy-heading span {
display: block;
margin-bottom: 4px;
color: var(--ny-pink-dark);
font-size: 9px;
font-weight: 900;
letter-spacing: .12em;
text-transform: uppercase;
}
#nyche-return-policy .ny-policy-heading h2 {
margin: 0;
font-size: 27px;
line-height: 1.15;
}
/* =========================================================
ACCORDIONS
========================================================= */
#nyche-return-policy details {
margin: 10px 0;
overflow: hidden;
border: 1px solid var(--ny-border);
border-radius: 17px;
background: #fff;
box-shadow: 0 5px 20px rgba(90,55,67,.035);
}
#nyche-return-policy summary {
display: flex;
align-items: center;
justify-content: space-between;
gap: 15px;
padding: 17px 18px;
list-style: none;
cursor: pointer;
color: #171717;
font-size: 13px;
font-weight: 800;
transition: background .18s ease;
}
#nyche-return-policy summary::-webkit-details-marker {
display: none;
}
#nyche-return-policy summary:hover {
background: var(--ny-pink-soft);
}
#nyche-return-policy details[open] summary {
background: var(--ny-pink-medium);
}
#nyche-return-policy .ny-chev {
width: 9px;
height: 9px;
flex: 0 0 9px;
margin-right: 4px;
border-right: 2px solid #111;
border-bottom: 2px solid #111;
transform: rotate(45deg);
transition: transform .2s ease;
}
#nyche-return-policy details[open] .ny-chev {
transform: rotate(-135deg);
}
#nyche-return-policy .ny-policy-content {
padding: 18px 20px 20px;
border-top: 1px solid #f5e8ec;
color: var(--ny-text);
font-size: 12px;
}
#nyche-return-policy .ny-policy-content p {
margin-bottom: 11px;
}
#nyche-return-policy .ny-policy-content p:last-child {
margin-bottom: 0;
}
#nyche-return-policy .ny-policy-content ul {
margin: 12px 0;
padding-left: 20px;
}
#nyche-return-policy .ny-policy-content li {
margin-bottom: 7px;
}
/* =========================================================
NOTES
========================================================= */
#nyche-return-policy .ny-note {
margin: 14px 0;
padding: 14px 15px;
border-left: 3px solid var(--ny-pink-dark);
border-radius: 0 12px 12px 0;
background: var(--ny-pink-soft);
color: #59464d;
font-size: 11px;
}
#nyche-return-policy .ny-note p {
margin-bottom: 7px;
}
#nyche-return-policy .ny-note p:last-child {
margin-bottom: 0;
}
/* =========================================================
MINI HIGHLIGHT
========================================================= */
#nyche-return-policy .ny-mini-box {
margin: 13px 0;
padding: 14px 15px;
border: 1px solid var(--ny-border);
border-radius: 13px;
background: #fffafb;
}
#nyche-return-policy .ny-mini-box strong {
display: block;
margin-bottom: 4px;
color: #33272c;
}
/* =========================================================
POLICY SUMMARY
========================================================= */
#nyche-return-policy .ny-summary-box {
margin-top: 32px;
padding: 30px;
border: 1px solid #edccd6;
border-radius: 25px;
background: #fbe8ee;
}
#nyche-return-policy .ny-summary-box > span {
display: block;
margin-bottom: 5px;
color: #a65f75;
font-size: 9px;
font-weight: 900;
letter-spacing: .12em;
text-transform: uppercase;
}
#nyche-return-policy .ny-summary-box h2 {
margin: 0 0 15px;
font-size: 28px;
}
#nyche-return-policy .ny-summary-grid {
display: grid;
grid-template-columns: 1fr 1fr;
gap: 9px;
}
#nyche-return-policy .ny-summary-item {
padding: 14px;
border: 1px solid #e8c5d0;
border-radius: 13px;
background: #fff;
}
#nyche-return-policy .ny-summary-item strong {
display: block;
margin-bottom: 4px;
font-size: 11px;
}
#nyche-return-policy .ny-summary-item p {
margin: 0;
color: var(--ny-text);
font-size: 10px;
}
/* =========================================================
CONTACT
========================================================= */
#nyche-return-policy .ny-contact {
margin-top: 20px;
padding: 30px 24px;
border: 1px solid var(--ny-border);
border-radius: 23px;
background: #fff;
text-align: center;
}
#nyche-return-policy .ny-contact span {
display: block;
margin-bottom: 5px;
color: var(--ny-pink-dark);
font-size: 9px;
font-weight: 900;
letter-spacing: .12em;
text-transform: uppercase;
}
#nyche-return-policy .ny-contact h2 {
margin: 0 0 7px;
font-size: 25px;
}
#nyche-return-policy .ny-contact p {
max-width: 600px;
margin: 0 auto 15px;
color: var(--ny-muted);
font-size: 11px;
}
#nyche-return-policy .ny-contact-btn {
display: inline-block;
padding: 13px 20px;
border-radius: 11px;
background: #111;
color: #fff !important;
font-size: 10px;
font-weight: 900;
text-decoration: none !important;
}
#nyche-return-policy .ny-contact-btn:hover {
background: #292929;
}
/* =========================================================
MOBILE
========================================================= */
@media (max-width: 760px) {
#nyche-return-policy {
padding: 0 12px 40px;
}
#nyche-return-policy .ny-policy-hero {
padding: 48px 17px 35px;
border-radius: 24px;
}
#nyche-return-policy .ny-policy-hero > p {
font-size: 13px;
}
#nyche-return-policy .ny-quick-grid {
grid-template-columns: 1fr 1fr;
}
#nyche-return-policy summary {
padding: 15px;
font-size: 12px;
}
#nyche-return-policy .ny-policy-content {
padding: 16px;
}
#nyche-return-policy .ny-summary-grid {
grid-template-columns: 1fr;
}
#nyche-return-policy .ny-summary-box {
padding: 23px 16px;
}
}
Nyche Hair • Store Policies
Return &
Refund Policy
Please review this policy carefully before purchasing. It explains
cancellations, returns, defective products, shipping-related issues,
refunds, and other important order information.
24 Hours
Cancellation window, unless processing finishes first
No Exchanges
Approved returns are handled according to this policy
5 Days
Time to report an eligible manufacturing defect
15% Fee
May apply to opened, used, or damaged returns
Important:
Do not mail or return any product to Nyche Hair until your return has
been reviewed and approved. Unauthorized returns may not be eligible
for a refund, store credit, or replacement.
Before Your Order Ships
Order Cancellations
Can I cancel my order?
Orders may be canceled within 24 hours of being
placed unless the order has already completed processing.
The cancellation period ends at whichever occurs first:
24 hours after the order is placed or completion of order processing.
Once an order has completed processing, it cannot be canceled,
edited, or refunded prior to shipment under the cancellation policy.
After Purchase
Returns & Exchanges
Do you accept returns or exchanges?
We do not offer exchanges.
Approved returns are accepted
at the customer's expense, meaning the customer
is responsible for return shipping costs, unless the item qualifies
as defective under the Defective Items section of this policy.
Returned products are inspected after they are received.
If an item is returned opened, used, or damaged,
a 15% restocking fee may apply because opened or
used personal-care products cannot be resold for hygiene and safety
reasons.
Return approval is required.
Do not send products back until Nyche Hair has reviewed and approved
your return request.
What if I changed my mind or no longer want the product?
If the cancellation period has passed and you would like to request
a return because you changed your mind or no longer want the product,
the following conditions apply:
-
The return must first be approved by Nyche Hair.
-
The customer is responsible for all return shipping costs.
-
Original shipping charges and applicable fees are not refunded.
-
Any approved refund is issued only after the returned item has
been received and inspected.
-
A 15% restocking fee may apply if the returned
product has been opened, used, or damaged.
Product Issues
Defective Items
What qualifies as a defective item?
A defective item is a product with a confirmed
manufacturing-related issue.
Defective-item requests must be reported to Nyche Hair within
5 days of delivery.
A manufacturing defect does not include issues caused by misuse,
improper handling, improper storage, use contrary to product
directions, or customer damage.
Shipping damage is not considered a manufacturing defect.
Damage that occurs while a package is in transit is handled under
the applicable shipping protection process.
Defective-item requests may require:
- Clear photo evidence showing the reported defect
- Proof of purchase
- Original product packaging
- An item showing no signs of customer use or misuse
Final-sale items and products damaged by the customer are not
eligible under the defective-item policy.
Do not return a suspected defective product until Nyche Hair
has approved the return.
What happens after a defect is approved?
Once a manufacturing defect has been reviewed and confirmed,
an eligible return label will be provided.
Defective items are eligible for
store credit only, minus applicable shipping costs
and non-refundable fees.
After the returned item has been received and inspected, eligible
store credit is generally issued within
3–5 business days.
Store credit is associated with the customer's account and/or the
email address used at checkout.
Refund Information
Refunds & Non-Refundable Costs
How are approved refunds calculated?
An approved refund reflects only the eligible amount paid for the
returned product or products, subject to this policy.
The following costs are
non-refundable:
- Original shipping charges
- Route Shipping Protection fees
- Applicable service or processing fees
- Return shipping costs when the customer is responsible for return shipping
A 15% restocking fee will also be deducted when
applicable under this policy.
Shipping Protection
Route & Carrier Issues
What is Route Shipping Protection?
Route Shipping Protection is an optional shipping protection service
that provides coverage for eligible packages that are
lost, stolen, or damaged during transit.
Once an order leaves our facility and enters the carrier's
possession, carrier-related shipping issues are handled according
to the applicable carrier and shipping-protection procedures.
-
Route claims must be filed within
30 days of delivery.
-
If Route Shipping Protection was removed from the order,
eligible shipping-related resolutions are
store credit only, minus shipping costs and applicable fees.
-
Orders shipped to an incorrect or incomplete address provided
by the customer at checkout are not eligible for a refund.
File a Route Shipping Claim →
What happens if my package is returned by the carrier?
If a package is physically returned to Nyche Hair by the carrier,
any eligible refund or resolution will be determined after the
returned package has been received and reviewed.
Any approved refund is issued minus applicable shipping costs and
non-refundable fees.
A 15% restocking fee may apply when applicable
under this policy.
Orders shipped to an incorrect or incomplete address provided by
the customer at checkout are not eligible for a refund.
What happens with failed or unclaimed deliveries?
Customers are responsible for monitoring their tracking information
and making reasonable arrangements to receive their package.
This includes shipments requiring a signature.
If a package cannot be delivered because the recipient fails to
accept delivery, does not arrange redelivery, or does not retrieve
the package from the carrier within the carrier's required timeframe,
the package may be returned, abandoned, discarded, or otherwise
handled according to the carrier's procedures.
Packages not returned to Nyche Hair
If a package is discarded, abandoned, or otherwise not returned to
Nyche Hair because the customer failed to accept or claim the
shipment, the order is
not eligible for a refund or replacement.
This includes applicable signature-required shipments when the
recipient fails to accept delivery, arrange redelivery, or retrieve
the package.
Order Security
Chargebacks & Fraud Prevention
What is your chargeback policy?
If you have an issue with an order, we encourage you to contact
Nyche Hair customer support first so we have an opportunity to
review the concern.
Fraudulent, abusive, or repeated misuse of chargebacks or store
policies may result in restrictions on future purchases or refusal
of future orders.
How does Nyche Hair handle orders flagged for fraud?
Orders identified by our payment or fraud-prevention systems as
presenting an elevated fraud risk may be reviewed or canceled for
security purposes.
Nyche Hair reserves the right to decline or cancel an order when
necessary to protect the business, payment account holder, or
transaction from suspected fraud or unauthorized activity.
Quick Policy Summary
The Important Parts
Cancellations
You have up to 24 hours to request cancellation unless your order
finishes processing first.
Returns
We do not offer exchanges. Approved non-defective returns are
shipped back at the customer's expense.
Defects
Manufacturing defects must be reported within 5 days of delivery
and require approval and supporting evidence.
Shipping Damage
Shipping damage is separate from a manufacturing defect and should
be handled through applicable shipping protection.
Refund Deductions
Shipping charges, Route fees, applicable processing/service fees,
and applicable restocking fees are not included in approved refunds.
Return Approval
Never mail a return before receiving approval and return
instructions from Nyche Hair.
Need Help With an Order?
Contact Nyche Hair
If you have a return, defect, refund, or order concern, contact us with
your order information and any applicable photos or documentation.
Email Customer Support
