Orders may be canceled within 24 hours of being placed unless the order has finished processing within those 24 hours, whichever comes first.
Once an order has finished processing, it cannot be canceled, edited, or refunded.
Refund policy
.nyche-policy-wrap{
max-width:900px;
margin:0 auto;
padding:10px 0;
font-family:inherit;
color:#111;
}
.nyche-policy-header{
border:1px solid rgba(0,0,0,.10);
border-radius:18px;
padding:18px;
background:#fdecef;
margin-bottom:14px;
}
.nyche-policy-header h1{
margin:0 0 6px 0;
font-size:28px;
font-weight:800;
}
.nyche-policy-header p{
margin:0;
color:rgba(17,17,17,.78);
line-height:1.6;
}
.nyche-policy-accordion details{
border:1px solid rgba(0,0,0,.12);
border-radius:16px;
background:#fff;
margin:10px 0;
overflow:hidden;
}
.nyche-policy-accordion summary{
list-style:none;
cursor:pointer;
padding:14px 16px;
font-weight:800;
display:flex;
justify-content:space-between;
align-items:center;
}
summary::-webkit-details-marker{display:none;}
.chev{
width:12px;
height:12px;
border-right:2px solid #111;
border-bottom:2px solid #111;
transform:rotate(45deg);
}
details[open] summary{background:#fdecef;}
details[open] .chev{transform:rotate(-135deg);}
.content{
padding:0 16px 16px;
line-height:1.65;
color:#222;
}
.content ul{margin:10px 0 0 18px;}
.note{
margin-top:12px;
padding:12px;
border-radius:12px;
background:#fff7f9;
border:1px solid rgba(0,0,0,.08);
}
a{color:#111;font-weight:700;text-decoration:underline;}
Return / Refund Policy
Please read carefully. This policy applies to all Nyche Hair orders.
Cancellations
Returns & Exchanges
Change of Mind / No Longer Want Product
Defective Items
Refunds & Shipping Costs
Route Shipping Protection
Carrier Returned Packages
Signature Required for Orders $80+
International Orders & Customs
Chargebacks & Policy Abuse
Fraud Prevention
Contact Us
Returns and exchanges are accepted at the customer’s expense, unless an item is deemed defective under our Defective Items policy.
If an item is returned opened, used, or damaged, a 15% restocking fee will apply because items that have been opened or used cannot be resold for hygiene and safety reasons.
If a customer wants to return an item because they changed their mind and the cancellation window has passed:
- The customer is responsible for all return shipping costs
- Refunds are issued minus all shipping costs and fees
- Refunds are processed only after the item is returned and inspected
- If the product is used or damaged, a 15% restocking fee will apply
Defective items may be eligible for a return label and store credit only if reported within 7 days of delivery.
A defective item is defined as a manufacturing issue and does not include damage caused by misuse, improper handling, or customer error.
Shipping damage is not considered a defect.
Items damaged during shipping are handled under Route Shipping Protection.
- Photo proof of the defect is required
- Proof of purchase is required
- Original packaging is required
- Items must show minimal signs of use
- Final sale or customer-damaged items are not eligible
Once photo proof is reviewed and the defect is confirmed, a return label will be provided. After the item is received and inspected, store credit will be issued within 3–5 business days.
Store credit is issued to the customer’s account and the email address provided at checkout on the original order.
Shipping costs and fees are non-refundable.
All refunds, regardless of reason, are issued minus shipping costs and fees.
Shipping fees, Route protection fees, and processing fees are non-refundable.
Route is an optional shipping protection service that helps cover packages that are lost, stolen, or damaged during transit.
Nyche Hair is not responsible for shipping issues once an order leaves our facility. Customers who add Route may file a claim for eligible shipping-related issues.
- Claims must be filed within 30 days
- If Route is removed, shipping-related refunds are store credit only (minus shipping costs and fees)
- No refunds for incorrect addresses entered at checkout
If a package is returned to us by the carrier, a refund (if approved) will be issued minus all shipping costs and fees.
- No refunds for incorrect or incomplete addresses entered at checkout
- If item(s) are damaged upon return, a 15% restocking fee will apply
Orders totaling $80 or more may require a signature upon delivery.
International customers are responsible for all customs duties, taxes, and import fees.
Customers who initiate multiple chargebacks or abuse our policies may be permanently banned from placing future orders.
Orders flagged as medium to high fraud risk are immediately canceled.
For questions or concerns, contact daynycreations@gmail.com.