Processing time is typically 1–8 business days (excluding weekends and holidays). During peak seasons such as Christmas and Black Friday, processing times may be extended. Preordered items may take 1–2.5 weeks to ship.

Standard domestic shipping typically takes 3–5 business days after your order has been processed and shipped. Shipping times are estimates and are not guaranteed.

Signature Required: For orders over $80 (or other high-value orders at our discretion), a signature may be required upon delivery to ensure the package makes it to the recipient. It is the customer’s responsibility to ensure someone is available to sign for the package or to make alternative arrangements with the shipping carrier. Failure to accept delivery or claim the package may result in the package being returned to us or disposed of by the carrier. Orders that are discarded or not returned to Nyche Hair due to the customer’s failure to accept delivery are not eligible for a refund or replacement.

Route is an optional shipping protection service that covers packages that are lost, stolen, or damaged during transit.

Nyche Hair is not responsible for shipping issues once an order leaves our facility. Route exists to protect customers from carrier-related issues outside of our control.

• Claims must be filed within 30 days of delivery
• If Route is removed, shipping-related refunds are store credit only
• No refunds for incorrect addresses entered at checkout

File a Route Shipping Claim

International customers are responsible for all customs duties, taxes, and import fees. If customs fees are not paid, the package may be returned.

International Customs & Duties Policy

Orders may be canceled within 24 hours of being placed unless the order has already finished processing, whichever comes first.

Returns and exchanges are accepted at the customer’s expense unless an item is deemed defective.

Items returned opened, used, or damaged are subject to a 15% restocking fee, as these products cannot be resold.

Items must not be returned until approved by Nyche Hair.

If a customer chooses to return an item because they no longer want it and the cancellation window has passed, the customer is responsible for all return shipping costs.

Refunds are issued only after the item has been returned and inspected. If the item is returned opened, used, or damaged, a 15% restocking fee will apply.

All refunds are issued minus shipping costs, Route fees, and processing fees.

Defective items must be reported within 7 days of delivery. Defective items are eligible for store credit only.

A defective item is defined as a manufacturing issue and does not include damage caused by misuse, improper handling, incorrect storage, or customer error.

Shipping damage is not considered a defect and must be handled through Route Shipping Protection.

Proof of defect is required, including clear photos and proof of purchase. Items must show minimal signs of use and include original packaging.

Do not return any items until approval has been granted by Nyche Hair. Once the defect is reviewed and approved, a return label will be provided.

After the item is received and inspected, store credit will be issued within 3–5 business days to the customer’s account and the email used at checkout.

If a package is returned by the carrier, any approved refund will be issued minus all shipping costs and fees.

A 15% restocking fee may apply if items are returned damaged or opened. No refunds are issued for incorrect addresses entered at checkout.

Failed Delivery & Unclaimed Packages

If a package cannot be delivered because the recipient fails to accept delivery (including signature-required shipments), does not arrange redelivery, or does not pick up the package from the carrier within the required time, the package may be discarded or otherwise disposed of by the carrier. (This is not within our control).

Orders that are discarded, abandoned, or not returned to Nyche Hair by the carrier due to the customer’s failure to accept delivery (including signature-required packages), schedule redelivery, or pick up the package are not eligible for a refund or replacement.

By placing an order, the customer acknowledges that it is their responsibility to monitor tracking information and ensure someone is available to receive signature-required deliveries when applicable.

Customers who initiate multiple chargebacks or abuse our policies may be permanently banned.

Orders flagged as medium to high fraud risk are automatically canceled.

For questions or concerns, contact daynycreations@gmail.com.