/* =========================================================
NYCHE HAIR — SHIPPING POLICY
========================================================= */
#nyche-shipping-policy {
--ny-pink: #f6d6df;
--ny-pink-soft: #fff5f8;
--ny-pink-medium: #f9e5eb;
--ny-pink-dark: #c87e95;
--ny-black: #171717;
--ny-text: #51464a;
--ny-muted: #75686d;
--ny-border: #efd6de;
--ny-white: #ffffff;
--ny-shadow: 0 14px 40px rgba(90,55,67,.07);
max-width: 1000px;
margin: 30px auto 60px;
padding: 0 18px;
color: var(--ny-black);
line-height: 1.65;
}
#nyche-shipping-policy * {
box-sizing: border-box;
}
#nyche-shipping-policy p {
margin-top: 0;
}
#nyche-shipping-policy a {
color: #171717;
font-weight: 700;
text-decoration: underline;
text-underline-offset: 2px;
}
/* =========================================================
HERO
========================================================= */
#nyche-shipping-policy .ny-policy-hero {
position: relative;
overflow: hidden;
padding: 65px 28px 50px;
border: 1px solid var(--ny-border);
border-radius: 30px;
background:
radial-gradient(circle at 10% 10%, #ffffff 0, transparent 35%),
linear-gradient(145deg, #fffafd, #fde9ef);
text-align: center;
box-shadow: var(--ny-shadow);
}
#nyche-shipping-policy .ny-policy-eyebrow {
display: inline-block;
margin-bottom: 17px;
padding: 8px 15px;
border-radius: 999px;
background: #111;
color: #fff;
font-size: 10px;
font-weight: 800;
letter-spacing: .12em;
text-transform: uppercase;
}
#nyche-shipping-policy .ny-policy-hero h1 {
max-width: 800px;
margin: 0 auto;
font-size: clamp(40px,6vw,64px);
line-height: 1;
letter-spacing: -.04em;
}
#nyche-shipping-policy .ny-policy-hero > p {
max-width: 680px;
margin: 20px auto 0;
color: var(--ny-text);
font-size: 14px;
line-height: 1.75;
}
/* =========================================================
QUICK INFO
========================================================= */
#nyche-shipping-policy .ny-quick-grid {
display: grid;
grid-template-columns: repeat(4,1fr);
gap: 9px;
margin-top: 24px;
}
#nyche-shipping-policy .ny-quick-card {
padding: 15px 10px;
border: 1px solid var(--ny-border);
border-radius: 14px;
background: rgba(255,255,255,.82);
}
#nyche-shipping-policy .ny-quick-card strong {
display: block;
margin-bottom: 3px;
color: #171717;
font-size: 11px;
}
#nyche-shipping-policy .ny-quick-card span {
display: block;
color: var(--ny-muted);
font-size: 9px;
line-height: 1.45;
}
/* =========================================================
IMPORTANT NOTICE
========================================================= */
#nyche-shipping-policy .ny-policy-important {
margin-top: 20px;
padding: 17px 18px;
border: 1px solid #edccd6;
border-radius: 16px;
background: #fbe8ee;
color: #503c43;
font-size: 11px;
text-align: center;
}
/* =========================================================
SECTION HEADINGS
========================================================= */
#nyche-shipping-policy .ny-policy-section {
margin-top: 30px;
}
#nyche-shipping-policy .ny-policy-heading {
margin-bottom: 13px;
}
#nyche-shipping-policy .ny-policy-heading span {
display: block;
margin-bottom: 4px;
color: var(--ny-pink-dark);
font-size: 9px;
font-weight: 900;
letter-spacing: .12em;
text-transform: uppercase;
}
#nyche-shipping-policy .ny-policy-heading h2 {
margin: 0;
font-size: 27px;
line-height: 1.15;
}
/* =========================================================
ACCORDIONS
========================================================= */
#nyche-shipping-policy details {
margin: 10px 0;
overflow: hidden;
border: 1px solid var(--ny-border);
border-radius: 17px;
background: #fff;
box-shadow: 0 5px 20px rgba(90,55,67,.035);
}
#nyche-shipping-policy summary {
display: flex;
align-items: center;
justify-content: space-between;
gap: 15px;
padding: 17px 18px;
list-style: none;
cursor: pointer;
color: #171717;
font-size: 13px;
font-weight: 800;
transition: background .18s ease;
}
#nyche-shipping-policy summary::-webkit-details-marker {
display: none;
}
#nyche-shipping-policy summary:hover {
background: var(--ny-pink-soft);
}
#nyche-shipping-policy details[open] summary {
background: var(--ny-pink-medium);
}
#nyche-shipping-policy .ny-chev {
width: 9px;
height: 9px;
flex: 0 0 9px;
margin-right: 4px;
border-right: 2px solid #111;
border-bottom: 2px solid #111;
transform: rotate(45deg);
transition: transform .2s ease;
}
#nyche-shipping-policy details[open] .ny-chev {
transform: rotate(-135deg);
}
#nyche-shipping-policy .ny-policy-content {
padding: 18px 20px 20px;
border-top: 1px solid #f5e8ec;
color: var(--ny-text);
font-size: 12px;
}
#nyche-shipping-policy .ny-policy-content p {
margin-bottom: 11px;
}
#nyche-shipping-policy .ny-policy-content p:last-child {
margin-bottom: 0;
}
#nyche-shipping-policy .ny-policy-content ul {
margin: 12px 0;
padding-left: 20px;
}
#nyche-shipping-policy .ny-policy-content li {
margin-bottom: 7px;
}
/* =========================================================
NOTES
========================================================= */
#nyche-shipping-policy .ny-note {
margin: 14px 0;
padding: 14px 15px;
border-left: 3px solid var(--ny-pink-dark);
border-radius: 0 12px 12px 0;
background: var(--ny-pink-soft);
color: #59464d;
font-size: 11px;
}
#nyche-shipping-policy .ny-mini-box {
margin: 13px 0;
padding: 14px 15px;
border: 1px solid var(--ny-border);
border-radius: 13px;
background: #fffafb;
}
#nyche-shipping-policy .ny-mini-box strong {
display: block;
margin-bottom: 4px;
color: #33272c;
}
/* =========================================================
SUMMARY
========================================================= */
#nyche-shipping-policy .ny-summary-box {
margin-top: 32px;
padding: 30px;
border: 1px solid #edccd6;
border-radius: 25px;
background: #fbe8ee;
}
#nyche-shipping-policy .ny-summary-box > span {
display: block;
margin-bottom: 5px;
color: #a65f75;
font-size: 9px;
font-weight: 900;
letter-spacing: .12em;
text-transform: uppercase;
}
#nyche-shipping-policy .ny-summary-box h2 {
margin: 0 0 15px;
font-size: 28px;
}
#nyche-shipping-policy .ny-summary-grid {
display: grid;
grid-template-columns: 1fr 1fr;
gap: 9px;
}
#nyche-shipping-policy .ny-summary-item {
padding: 14px;
border: 1px solid #e8c5d0;
border-radius: 13px;
background: #fff;
}
#nyche-shipping-policy .ny-summary-item strong {
display: block;
margin-bottom: 4px;
font-size: 11px;
}
#nyche-shipping-policy .ny-summary-item p {
margin: 0;
color: var(--ny-text);
font-size: 10px;
}
/* =========================================================
CONTACT
========================================================= */
#nyche-shipping-policy .ny-contact {
margin-top: 20px;
padding: 30px 24px;
border: 1px solid var(--ny-border);
border-radius: 23px;
background: #fff;
text-align: center;
}
#nyche-shipping-policy .ny-contact span {
display: block;
margin-bottom: 5px;
color: var(--ny-pink-dark);
font-size: 9px;
font-weight: 900;
letter-spacing: .12em;
text-transform: uppercase;
}
#nyche-shipping-policy .ny-contact h2 {
margin: 0 0 7px;
font-size: 25px;
}
#nyche-shipping-policy .ny-contact p {
max-width: 600px;
margin: 0 auto 15px;
color: var(--ny-muted);
font-size: 11px;
}
#nyche-shipping-policy .ny-contact-btn {
display: inline-block;
padding: 13px 20px;
border-radius: 11px;
background: #111;
color: #fff !important;
font-size: 10px;
font-weight: 900;
text-decoration: none !important;
}
/* =========================================================
MOBILE
========================================================= */
@media (max-width: 760px) {
#nyche-shipping-policy {
padding: 0 12px 40px;
}
#nyche-shipping-policy .ny-policy-hero {
padding: 48px 17px 35px;
border-radius: 24px;
}
#nyche-shipping-policy .ny-policy-hero > p {
font-size: 13px;
}
#nyche-shipping-policy .ny-quick-grid {
grid-template-columns: 1fr 1fr;
}
#nyche-shipping-policy summary {
padding: 15px;
font-size: 12px;
}
#nyche-shipping-policy .ny-policy-content {
padding: 16px;
}
#nyche-shipping-policy .ny-summary-grid {
grid-template-columns: 1fr;
}
#nyche-shipping-policy .ny-summary-box {
padding: 23px 16px;
}
}
Nyche Hair • Store Policies
Shipping
Policy
Everything you need to know about processing times, delivery,
shipping protection, international orders, signature requirements,
and carrier-related issues.
1–8 Business Days
Typical order processing time
3–5 Business Days
Typical standard domestic transit after shipment
$80+
Orders may require a delivery signature
Route Protection
Optional protection for eligible shipping issues
Processing time and shipping time are separate.
Selecting an expedited shipping service does not skip or shorten
Nyche Hair's order-processing period.
Order Timeline
Processing & Delivery
How long does my order take to process?
Order processing typically takes
1–8 business days, excluding weekends and holidays.
During high-volume periods, including Black Friday and the holiday
season, processing times may be extended.
Pre-ordered products may take approximately
1–2.5 weeks to ship unless a different estimated
timeframe is stated on the applicable product page.
Business days do not include weekends or holidays.
Processing begins before your package is transferred to the shipping
carrier.
How long does shipping take after my order ships?
Standard domestic shipping typically takes approximately
3–5 business days after your order has completed
processing and has been shipped.
Delivery and transit times are estimates and are
not guaranteed.
Carrier delays, weather, holidays, high shipping volume, service
interruptions, and other circumstances outside of Nyche Hair's
control may affect delivery time.
Does expedited shipping make my order process faster?
No. Expedited shipping applies to the carrier's shipping service
after your order has completed processing.
Purchasing an expedited shipping option does not move an order
ahead of other orders or bypass Nyche Hair's stated processing
timeframe.
High-Value Orders
Signature-Required Delivery
Will my package require a signature?
Orders over $80, or other high-value orders at
Nyche Hair's discretion, may require a signature upon delivery.
Signature confirmation may be added to help ensure that the package
reaches the intended recipient.
Your responsibility:
Customers are responsible for monitoring tracking information and
ensuring someone is available to receive a signature-required
shipment or making alternative delivery arrangements directly with
the carrier when available.
Failure to accept or claim a signature-required package may result
in the package being returned to Nyche Hair or otherwise handled
according to the carrier's procedures.
Packages that are discarded, abandoned, or otherwise not returned
to Nyche Hair because the customer failed to accept or claim
delivery are
not eligible for a refund or replacement.
Package Protection
Route Shipping Protection
What is Route Shipping Protection?
Route Shipping Protection is an optional shipping-protection service
that provides coverage for eligible packages that are
lost, stolen, or damaged during transit.
Once an order has left our facility and entered the shipping
carrier's possession, shipping-related issues are handled according
to the applicable carrier and shipping-protection procedures.
-
Route claims must be filed within
30 days of delivery.
-
If Route Shipping Protection was removed from the order,
eligible shipping-related resolutions are
store credit only, minus shipping costs and applicable fees.
-
Orders shipped to an incorrect or incomplete address entered
by the customer at checkout are not eligible for a refund.
File a Route Shipping Claim →
Outside the United States
International Shipping & Customs
Do you ship internationally?
Yes. International shipping is available to eligible destinations.
International customers are responsible for all applicable
customs duties, import taxes, brokerage charges, and other
destination-country fees.
These charges are separate from the amount paid to Nyche Hair at
checkout unless specifically stated otherwise.
If required customs duties, taxes, or import fees are not paid,
the package may be delayed, refused, returned, or otherwise handled
according to the carrier or customs authority's procedures.
Customs processing and international delivery times can vary by
country and are outside of Nyche Hair's direct control.
Please review our
International Customs & Duties Policy →
Before Checkout
Shipping Addresses
What if I enter the wrong shipping address?
Customers are responsible for providing a complete and accurate
shipping address at checkout.
Please carefully review your street address, apartment or unit
number, city, state, postal code, and other applicable delivery
information before submitting your order.
Orders shipped to an incorrect or incomplete address provided by
the customer are not eligible for a refund.
If you notice an address error immediately after placing your order,
contact Nyche Hair as soon as possible. Address changes cannot be
guaranteed once an order has begun or completed processing.
Carrier Issues
Returned & Unclaimed Packages
What happens if my package is returned by the carrier?
If a package is physically returned to Nyche Hair by the carrier,
any eligible refund or resolution will be determined after the
package has been received and reviewed.
Any approved refund will be issued
minus applicable shipping costs and non-refundable fees.
A 15% restocking fee may apply when applicable
under our Return & Refund Policy.
Orders returned because of an incorrect or incomplete address
supplied by the customer are not eligible for a refund.
What happens if I don't accept or pick up my package?
Customers are responsible for monitoring tracking information and
making reasonable arrangements to receive their shipment.
If a package cannot be delivered because the recipient fails to
accept delivery, does not arrange redelivery, or does not retrieve
the package from the carrier within the required timeframe, the
package may be returned, abandoned, discarded, or otherwise handled
according to the carrier's procedures.
Packages that are not returned to Nyche Hair:
Orders that are discarded, abandoned, or otherwise not returned to
Nyche Hair because the customer failed to accept or claim delivery
are not eligible for a refund or replacement.
This also applies to signature-required shipments when the recipient
fails to accept delivery, arrange redelivery, or retrieve the
shipment.
Know the Difference
Shipping Damage vs. Product Defects
What if my product arrives damaged?
Damage that occurs while a package is being transported by the
carrier is considered shipping damage and is not
considered a manufacturing defect.
Eligible shipping damage should be reported through Route Shipping
Protection when Route was included with the order.
A product defect refers to a confirmed
manufacturing-related issue rather than damage
caused during shipment.
Manufacturing defects must be reported to Nyche Hair within
5 days of delivery and are handled according to
our Return & Refund Policy.
Please review our
Return & Refund Policy →
for complete defective-item requirements.
Related Policies
Cancellations & Returns
Can I cancel my order before it ships?
Orders may be canceled within
24 hours of being placed unless the order has
already completed processing, whichever occurs first.
Once an order has completed processing, it cannot be canceled under
the cancellation policy.
Do you accept returns or exchanges?
Nyche Hair does not offer exchanges.
Approved non-defective returns are made at the customer's expense,
including applicable return shipping costs.
Items returned opened, used, or damaged may be subject to a
15% restocking fee.
Do not mail a return until it has been reviewed and approved
by Nyche Hair.
Please review the full
Return & Refund Policy →
before requesting a return.
Are shipping costs and fees refundable?
Approved refunds are calculated according to our Return & Refund
Policy.
Original shipping costs, Route Shipping Protection fees, and
applicable processing or service fees are
non-refundable.
Applicable restocking fees may also be deducted from an approved
refund.
Order Security
Fraud Prevention & Policy Abuse
What happens if an order is flagged for possible fraud?
Orders identified by our payment or fraud-prevention systems as
presenting an elevated fraud risk may be reviewed or canceled for
security purposes.
Nyche Hair reserves the right to decline or cancel an order when
necessary to protect the business, payment account holder, or
transaction from suspected fraud or unauthorized activity.
What is your policy on chargebacks and policy abuse?
Customers experiencing an order issue are encouraged to contact
Nyche Hair customer support first so the concern can be reviewed.
Fraudulent, abusive, or repeated misuse of chargebacks or store
policies may result in restrictions on future purchases or refusal
of future orders.
Quick Shipping Summary
Before Your Order Arrives
Processing
Most orders process within 1–8 business days, excluding weekends
and holidays.
Domestic Transit
Standard domestic shipping typically takes 3–5 business days after
processing and shipment.
Expedited Shipping
Faster shipping services do not skip or shorten the order-processing
period.
Signature Delivery
Orders over $80 and other high-value orders may require a signature.
Address Accuracy
Customers are responsible for providing a complete and accurate
delivery address at checkout.
Shipping Protection
Route provides optional protection for eligible lost, stolen, or
transit-damaged packages.
Have a Shipping Question?
Contact Nyche Hair
If you need help with an order, include your order number and the email
address used at checkout so our customer support team can review your
request.
Email Customer Support
