Processing time is typically 1–8 business days, excluding weekends and holidays. During peak seasons, holidays, inclement weather, or preorder fulfillment, processing times may be extended.

Preorder items may take 1–2.5 weeks to ship.

Route Shipping Protection is an optional service that covers packages that are lost, stolen, or damaged during transit.

Nyche Hair is not responsible for shipping issues once an order leaves our facility.

• Claims must be filed within 30 days of delivery
• If Route is removed, shipping-related refunds are store credit only (minus shipping costs and fees)
• No refunds for incorrect or incomplete addresses entered at checkout

File a Route Shipping Claim

Yes. International customers are responsible for all customs duties, taxes, and import fees. If customs fees are not paid, packages may be returned.

We do not offer exchanges. Returns are accepted at the customer’s expense unless an item is deemed defective. (View defective items section).

Items returned opened, used, or damaged are subject to a 15% restocking fee, as these products cannot be resold.

All refunds are issued minus shipping costs, Route fees, and processing fees.

Items must not be returned until approved by Nyche Hair.

Defective items may be eligible for a return label and store credit only (minus shipping costs and fees) if reported within 5 days of delivery.

A defective item is defined as a manufacturing issue and does not include damage caused by misuse, improper handling, improper storage, or customer error.

Do not return any items until approval has been granted by Nyche Hair.

• Photo proof of the defect is required
• Proof of purchase is required
• Original packaging is required
• Items must show no signs of use
• Final sale or customer-damaged items are not eligible

Once the defect is confirmed, a return label will be provided. Store credit will be issued within 3–5 business days after inspection.

Store credit is issued to the customer’s account and the email address used at checkout.

Orders may be canceled within 24 hours of being placed unless the order has already finished processing, whichever comes first.

Subscriptions allow customers to receive recurring deliveries at a selected frequency. Subscriptions can be canceled, skipped, or delayed by the customer after 2 complete billing cycles. 

Subscription pricing returns to the original price after promotional periods end.

Pre-orders are items not yet in inventory. Full payment is collected at checkout and shipped once available. Preorders can take 1-2.5 weeks to ship. 

Pre-orders may be canceled within 24 hours unless processing has completed, whichever comes first.

Yes. Discounts, promotions, and limited-time offers cannot be stacked on one order. Each discount must be used on a separate order.

Everyone’s routine is different. We recommend: Wash, Hydrate, Cream, Oil, Repeat. Use what works best for your hair type. Take our Hair Quiz to see which products are recommended for you. 

Our products can be used by anyone, but are formulated for curly, coily, and kinky hair types.

Prices and ingredients may change at any time without notice. Always review the ingredient list on our website before purchasing. Always reference the website for the most accurate ingredient lists.

Yes. Always spot test before use. Discontinue use if irritation occurs.

Email us at daynycreations@gmail.com. Responses are typically within 24–72 business hours (Monday–Friday) Excluding Holiday Local and Federal.