FAQs

Frequently Asked Questions (FAQs)

Find answers about shipping, returns, subscriptions, preorders, and general Nyche Hair information.

Shipping and Delivery?

Processing time is typically 1–8 business days (excluding weekends and holidays). During peak seasons such as Christmas and Black Friday, processing times may be extended. Preordered items may take 1–2.5 weeks to ship.

Standard domestic shipping typically takes 3–5 business days after your order has been processed and shipped. Shipping times are estimates and are not guaranteed.

Signature Required: For orders over $80 (or other high-value orders at our discretion), a signature may be required upon delivery to ensure the package makes it to the recipient. It is the customer’s responsibility to ensure someone is available to sign for the package or to make alternative arrangements with the shipping carrier. Failure to accept delivery or claim the package may result in the package being returned to us or disposed of by the carrier. Orders that are discarded or not returned to Nyche Hair due to the customer’s failure to accept delivery are not eligible for a refund or replacement.

Transit time is separate from processing time. Selecting expedited shipping does not skip processing.
What if my package is lost, stolen, or damaged during shipping?

Route Shipping Protection is an optional service that covers packages that are lost, stolen, or damaged during transit.

Nyche Hair is not responsible for shipping issues once an order leaves our facility.

  • Claims must be filed within 30 days of delivery
  • If Route is removed, shipping-related refunds are store credit only (minus shipping costs and fees)
  • No refunds for incorrect or incomplete addresses entered at checkout

File a Route Shipping Claim

Do you ship internationally?

Yes. International customers are responsible for all customs duties, taxes, and import fees. If customs fees are not paid, packages may be returned.

What is your return and refund policy?

We do not offer exchanges. Returns are accepted at the customer’s expense unless an item is deemed defective. (View defective items section).

Items returned opened, used, or damaged are subject to a 15% restocking fee, as these products cannot be resold.

All refunds are issued minus shipping costs, Route fees, and processing fees.

Items must not be returned until approved by Nyche Hair.

What qualifies as a defective item?

Defective items may be eligible for a return label and store credit only (minus shipping costs and fees) if reported within 5 days of delivery.

A defective item is defined as a manufacturing issue and does not include damage caused by misuse, improper handling, improper storage, or customer error.

Do not return any items until approval has been granted by Nyche Hair.

Shipping damage is not considered a defect. Shipping-related issues must be handled through Route Shipping Protection.
  • Photo proof of the defect is required
  • Proof of purchase is required
  • Original packaging is required
  • Items must show no signs of use
  • Final sale or customer-damaged items are not eligible

Once the defect is confirmed, a return label will be provided. Store credit will be issued within 3–5 business days after inspection.

Store credit is issued to the customer’s account and the email address used at checkout.

Can I cancel my order?

Orders may be canceled within 24 hours of being placed unless the order has already finished processing, whichever comes first.

What are subscriptions?

Subscriptions allow customers to receive recurring deliveries at a selected frequency. Subscriptions can be canceled, skipped, or delayed by the customer after 2 complete billing cycles. 

Subscription pricing returns to the original price after promotional periods end.

What are pre-orders?

Pre-orders are items not yet in inventory. Full payment is collected at checkout and shipped once available. Preorders can take 1-2.5 weeks to ship. 

Pre-orders may be canceled within 24 hours unless processing has completed, whichever comes first.

Do you offer discounts or promotions?

Yes. Discounts, promotions, and limited-time offers cannot be stacked on one order. Each discount must be used on a separate order.

What method should I use with your products?

Everyone’s routine is different. We recommend: Wash, Hydrate, Cream, Oil, Repeat. Use what works best for your hair type. Take our Hair Quiz to see which products are recommended for you. 

Are your products only for curly hair?

Our products can be used by anyone, but are formulated for curly, coily, and kinky hair types.

Do prices or ingredients change?

Prices and ingredients may change at any time without notice. Always review the ingredient list on our website before purchasing. Always reference the website for the most accurate ingredient lists.

Do you recommend spot testing?

Yes. Always spot test before use. Discontinue use if irritation occurs.

I still have a question

Email us at daynycreations@gmail.com. Responses are typically within 24–72 business hours (Monday–Friday) Excluding Holiday Local and Federal. 

Further Information:

For full details regarding our policies, please review each individual policy below: