FAQs
IF YOU SELECTED FIRST CLASS MAIL SHIPPING USPS DOES NOT OFFER TRACKING FOR THIS! YOUR ORDER WILL END UP RETURNING TO US. WE HAVE SINCE TRIED REMOVING THIS OPTION BUT IF IT IS STILL SHOWING AVAILABLE ON YOUR CHECKOUT SCREEN, PLEASE DO NOT CHOOSE FIRST CLASS MAIL. PLEASE CHOOSE GROUND ADVANTAGE OR PRIORITY MAIL.
SHIPPING + ORDERS
- What are processing times? Our processing times are the times it can take to process your orders before it is shipped. We are a small business and work hard to get each order out within our processing times. Our processing fimes are 1-14 business days.
- When will my order ship? Our order processing time is 1-14 business days. Processing times and shipping times are not the same. Even if you choose 1 day shipping your order must still go through processing which can be 1-14 business days. Orders must process first before being shipped. Once your order is processed, it will be shipped via USPS or UPS. FOR MORE INFO ON SHIPPING PLEASE VISIT OUR SHIPPING POLICY.
- When will I receive a tracking number? Our order processing time is 1-14 business days after the order is placed. Once your order is ready to be shipped, we will email you your shipping confirmation email with your tracking number. Orders must process first before being shipped! Even if you select 1 day shipping your order will go through processing first which can take 1-14 business days.
- Refunds & Returns? We do not accept any returns. Currently all refunds by Nyche Hair on products are processed back as STORE CREDIT or (excluding shipping costs and fees) If approved. If by chance you are refunded to your original payment method it will also be excluding shipping costs and fees. Refunds regarding shipping will be refunded by the shipping carrier or Route themselves if approved.
- How do I get a refund for a shipping issue? FOR CONCERNS ABOUT REFUNDS & RETURNS PLEASE VISIT OUR REFUND POLICY. Nyche Hair is NOT responsible for any shipment issues caused by USPS or any other shipping services.
- What is route? It is a third party service that assists with issues during shipping. If you do not purchase shipping protection we will not be able to refund you or assist you with locating your package. If you remove Route from your order you will no longer be covered by NycheHair’s shipping insurance and you will need to contact your local carrier regarding claims for lost, stolen or damaged items.
Refunds excluding refunds made by Route or the shipping carrier may be refunded as store credit (not including shipping costs or fees) or back to the original payment method.
- I received an incorrect item.
If you received an incorrect item due to a mistake made by us, you must email us IMMEDIATELY with picture proof that you received the incorrect item so that we may resolve the issue.
- How to file a shipping claim for damages, lost, or stolen item?
- PLEASE NOTE: To file a claim with USPS or UPS they will require you to wait until 15-60 days upon delivery to file a claim. We HIGHLY encourage customers to get Route Insurance which is conveniently added to your cart at checkout.
- To file claims for shipping damages with us you MUST have Route shipping insurance on your order.
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To file a claim through Route click HERE.
- To file a claim through USPS click HERE
- To file a claim through UPS click HERE
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If you are international you must file a claim directly with your local carrier if you did not add Route. If you added route shipping protection you can file a claim through them as well. NYCHE HAIR IS NOT RESPONSIBLE FOR DAMAGES CAUSED UPON SHIPPING, LOST, or STOLEN ITEMS. You will be refunded by Route, USPS, UPS, or your local carrier directly for shipping concerns IF they approve you for a refund
- What happens if my order is returned to sender? If your order is returned to us, you will be refunded store credit or to your original payment method once we inspect the item has been safely returned to us without damage. (minus the shipping costs and fees!) Sometimes items will be returned due to a wrong address input at checkout, no apartment number was labeled, the customer did not claim their package at the post office, the post office attempted delivery and the customer did not accept it, etc. For any reason including these listed previously, a refund of store credit or to the original payment method will be issued only for the item(s) (Excluding the shipping costs and fees). Nyche Hair is NOT responsible for any shipment issues caused by USPS or any other shipping services.
- WE ENCOURAGE ALL CUSTOMERS TO PURCHASE ROUTE SHIPPING PROTECTION AT CHECKOUT SO YOU CAN PROTECT YOUR PACKAGES FROM LOSS OR DAMAGE. If you do not purchase shipping protection we will not be able to refund you or assist you with locating your package, loss, or damage to orders.
- Why do I need to sign for my package? We require signature for packages delivered that are $80 or more. We have encountered a few scams of customers saying they did not receive their orders even though it shows it has been delivered. To ensure you do receive the package for larger orders we ask for a signature upon delivery. This ensures us that the package was delivered and helps to make sure you do receive it as well.
- Can I cancel my order once it is placed? All sales are final after 24 hours of purchase or after your order has finished processing. We do our best to process orders quickly, therefore no cancellations once orders are processed or past 24 hours of placing the order.
- What if I input the wrong shipping address for my order? Please email us at daynycreations@gmail.com for immediate assistance updating your shipping address. If your order is shipped before we are able to update your shipping address, you will be able to update your shipping address and delivery preferences with our shipping carrier (USPS or UPS) yourself on their website. If you do not we are not responsible for any mistakes made by you when providing your shipping address and you will not be refunded for this.
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Do you ship internationally?
We ship worldwide excluding countries on the USPS Suspension list and the Netherlands at this time. CLICK HERE and the please note we DO NOT cover any customs fees. You must pay any fees once your package lands in your country. If you do not, the item will be returned to us and a refund of store credit or to the original payment method (EXCLUDING SHIPPING COSTS and FEES) will be refunded to you once the items are inspected to ensure there is no damage or loss of the item. Any issues pertaining to International shipping please view our shipping policy. Please also reach out to your countries customs department or local shipping carriers for issues regarding a delay, lost, returned, or stolen items. -
Chargebacks.
Unfortunately we have encountered scam messages requesting refunds for orders that were never placed. Please notice that we have the right to decline any refund requests if we suspect it is a scam and no order number, name, email, phone number, tracking info, and etc. is not found in our system. We have the right to refuse service to those who have repeatedly committed fraudulent chargebacks. We will cancel any orders (and may reach out via your contact info to ensure there is no fraudulent transaction) from customers who attempt to purchase and have been flagged as a potential fraud or who has previously done a fraudulent charge back to us. Those suspected of submitting a fraudulent chargeback order will result in a ban from our store and we will cancel all future orders from those who have committed fraudulent chargebacks. This is to help protect us from scams and to protect you by making it possible for you to purchase from us.
If our system alerts us of your order being a “high fraud” order we will immediately cancel it.
- GENERAL
- What method should I do with your products? Everyone’s method can be different because everyone's hair type is different. We prefer the method Wash, Cream, Oil, Repeat. However, whatever method works best for you is the method you can do. For more information regarding our products and their uses check out our blog CARE FOR YOUR HAIR where we break it down more.
- What is the Rewards Program? This is a program that will help you earn free rewards to use for your orders. It is based off a point system and will allow you to win points through various methods. It is a new idea we are testing!
- How do I stay updated on upcoming restocks and sales? Sign up for our email newsletter.You can also follow us on Instagram (@nychehair) and Tik Tok (@th3hairbab3).
- Does Nyche Hair offer wholesale? Thank you for your interest in wholesaling our products. At this time, we only offer bulk options of our Soothe hair oil. For more info regarding our whole please email us at daynycreations@gmail.com.
- Are these products only for curly hair? All of our products can be used by anyone,but are specifically made for those with wavy, curly, coily, and kinky hair types. Please view our DISCLAIMER and our blog Care For Your Hair for more details regarding the use of our products.
- I have another question. Email us at daynycreations@gmail.com. We typically respond within 24-72 hours Monday-Friday. No Holidays or weekends.
- Price changes and Ingredient changes? Our prices and ingredients are subject to change at any time due to the increase in the cost of goods, shipping, etc. We always encourage everyone to view the ingredients list before purchasing.
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Spot Testing? We advise everyone to spot test before use of any of our products. Spot testing on the arm, hand, or back of neck can help to determine if you may have an allergic reaction to any ingredients in our products. Do not use of any irritation is to occur.