FAQs

SHIPPING + ORDERS

  • When will my order ship? Our order processing time is 1-14 business days. Once your order is processed, it will be shipped via USPS.
  • When will I receive a tracking number? Our order processing time is 1-14 business days after the order is placed. Once your order is ready to be shipped, we will email you your shipping confirmation email with your tracking number.
  • How do I get a refund for a shipping issues? FOR CONCERNS ABOUT REFUNDS & RETURNS PLEASE VISIT OUR REFUND POLICY. Neeché Hair is NOT responsible for any shipment issues caused by USPS or any other shipping services.
  • WE ENCOURAGE ALL CUSTOMERS TO PURCHASE ROUTE SHIPPING PROTECTION AT CHECKOUT SO YOU CAN PROTECT YOUR PACKAGES FROM LOSS OR DAMAGE. What is route? It is a third party service that assists with issues during shipping. If you do not purchase shipping protection we will not be able to refund you or assist you with locating your package. 
    If you added this to your order you will be able to file a claim. You will be refunded through Route.

If you received an incorrect or damaged item due to a mistake made by us, you must email us IMMEDIATELY with picture proof so that we may resolve the issue. Inspect your package for damages, if there is damage on the outside of the package it is most likely due to shipping damage and route protection must be added to file a claim. If it is not added and the damage was caused by shipping, you will not be able to file a claim.

If your refund has been approved a refund (EXCLUDING SHIPPING COSTS) will be sent for the item(s) damaged or for the one missing not for the entire order.

  • What happens if my order is returned to sender? If your order is returned to us, you will be refunded (minus the shipping costs and fees!) Neeché Hair is NOT responsible for any shipment issues caused by USPS or any other shipping services.
      • WE ENCOURAGE ALL CUSTOMERS TO PURCHASE SHIPPING PROTECTION AT CHECKOUT SO YOU CAN PROTECT YOUR PACKAGES FROM LOSS OR DAMAGE. If you do not purchase shipping protection we will not be able to refund you or assist you with locating your package. 
  • Can I cancel my order once it is placed? All sales are final after 24 hours of purchase or after your order has finished processing. We do our best to process orders quickly, therefore no cancellations once orders are processed or past 24 hours of placing the order.
  • What if I input the wrong shipping address for my order? Please email us at contact@neechehair.com for immediate assistance updating your shipping address. If your order is shipped before we are able to update your shipping address, you will be able to update your shipping address and delivery preferences with our shipping carrier. If you do not we are not responsible for any mistakes made by you when providing your shipping address. 
  • Do you ship internationally? We ship worldwide excluding countries on the USPS Suspension list CLICK HERE please note we DO NOT cover any customs fees. You must pay any fees once your package lands in your country. If you do not, the item will be returned to us and a refund (EXCLUDING SHIPPING COSTS) will be refunded to you once the items are inspected.
  • GENERAL
  • What is the Rewards Program? This is a program that will help you earn free rewards to use for your orders. It is based off a point system and will allow you to win points through various methods. It is a new idea we are testing!
  • How do I stay updated on upcoming restocks and sales?Sign up for our email newsletter.You can also follow us on Instagram (@neeche_hair) and Tik Tok (@th3hairbab3).

    • Does Neeché Hair offer wholesale? Thank you for your interest in wholesaling our products. At this time, we do not offer wholesale for any of our products.

    • What is Day&NyBeauty? Day&NyBeauty and Neeché Hair are two completely separate brands. This brand offers your natural skin care products. Please note that the policies of DAY&NYBEAUTY are different from NEECHÉ HAIR and that these are two separate brands. Any concerns regarding orders from either site must be addressed to the contact support of the designated brand that you ordered from. 
    • Are these products only for curly hair? All of our products can be used by anyone,but are specifically made for those with wavy, curly, coily, and kinky hair types. 

    • I have another question. Email us at contact@neechehair.com