Refund Policy ❧
- How do I get a refund for shipping issues? Refunds are processed for shipping issues are ONLY if Route shipping insurance is attached to your cart. (Route or the shipping carriers themselves will process the refund not Nyche Hair)
- What is this? It is an insurance agency that works to help protect your package after departure. This option is conveniently attached to your check out. If removed you are held liable for damage, loss and theft. You will not be able to be refunded by route or NycheHair, or to locate your package if shipping protection is not added. You will have to go through your local shipping carrier to file a claim.
We highly encourage all customers to add shipping protection to their orders.
**If you removed Route shipping protection from your order you will no longer be covered by NycheHair’s shipping protection and you will not be able to file a claim with us. You will be held liable for anything regarding shipping claims if Route is not added to your order. You will have to file a claim through the shipping carrier in regards to any damages during shipping, loss, or theft instead.
Claims can still be filed for USPS and UPS, however they require you to wait 15-60 days to file a claim upon delivery.
To file a claim through Route click HERE.
To file a claim through USPS click HERE
To file a claim through UPS click HERE
If you are international you must file a claim directly with your local carrier. If you added route shipping protection you can file a claim through them as well. Nyche Hair is not responsible for any damages caused by shipping, lost, or stolen items. We conveniently add route shipping protection to your cart to help cover your packages during shipment. However, if you choose to remove Route from your order you are then held liable for any damages during shipping, lost, or stolen items and you will need to file a claim with the shipping carrier for any claims. You will not be eligible to file a claim with us for refunds if you remove route protection from your order. When filing a claim, you will be refunded by Route, USPS, or your local carrier directly for shipping concerns IF they approve you for a refund.
If your item is returned to us we will only issue a refund for the item(s) that were not damaged (EXCLUDING SHIPPING COSTS AND FEES). If any items returned to us are damaged we will refund for the items that are not damaged. Please be sure to view your tracking information as a package could end up being returned to us due to an incorrect address being placed, if they attempted delivery and held the package at their office to be picked up and you did not pick up in time, or for any other reason.
***If an international package is returned to us a restocking fee will be deducted from the refund.
If a package is said to have “attempted delivery” the shipping service will notify you of it and will usually hold the package to be picked up at their office. If it is not picked up they will return it back to us.
An item is LOST when it has not been updated by usps for more than a week after they scanned it in their system
- I got the wrong item.
Email at daynycreations@gmail.com. Please remember it can take some time for your bank or credit card company to process and post the refund too when receiving one from Route or the shipping carrier. *If Route shipping insurance was not added to order summary you will not be able to be refunded for loss or damages or theft caused by shipping.
- Potential Scams
Unfortunately we have encountered scam messages requesting refunds for orders that were never placed. Please notice that we have the right to decline any refund requests if we suspect it is a scam and no order number, name, email, phone number, tracking info, and etc. is not found in our system and does not match any orders we have in our system. We have the right to refuse service to those who have repeatedly committed fraudulent chargebacks. We will cancel any orders (and may reach out via your contact info to ensure there is no fraudulent transaction) from customers who attempt to purchase and have been flagged as a potential fraud or who has previously done a fraudulent charge back to us. Those suspected of submitting a chargeback order will result in a ban from our store and we will cancel all future orders from those who have committed fraudulent chargebacks. This is to help protect us from scams and to protect you by making it possible for you to purchase from us. WE WILL IMMEDIATELY CANCEL ANY ORDERS THAT HAVE BEEN ALERTED AS HIGH FRAUD.
- Disclaimer
View disclaimer for more info. Disclaimer.
Exchanges /Returns
We do not accept exchanges or returns at this moment. No free returns. Please contact us via email in order for us to resolve any issues at daynycreations@gmail.com. Any refunds by us will be made for store credit (excluding shipping costs) or to the original payment method (excluding shipping costs). We have the right to refuse any refunds.
IF your package was returned back to us we will only issue a refund for the item itself (excluding shipping costs and fees) once we have inspected it for any damages. If damaged you will be partially refunded for the damaged item(s) and/ or the items that were not damaged. Sometimes items will be returned due to a wrong address input at checkout, no apartment number was labeled, the customer did not claim their package at the post office, the post office attempted delivery and the customer did not accept it, etc. For any reason in including these listed, a refund will be issued only for the item(s) (Excluding the shipping costs and fees). ***Please always double check your shipping information and always check the tracking number to ensure you are there upon delivery. Signatures are required at this time for packages if $80 or more.
