/* =========================================================
NYCHE HAIR — CANCELLATIONS, SUBSCRIPTIONS & PRE-ORDERS
========================================================= */
#nyche-subscription-policy {
--ny-pink: #f6d6df;
--ny-pink-soft: #fff5f8;
--ny-pink-medium: #f9e5eb;
--ny-pink-dark: #c87e95;
--ny-black: #171717;
--ny-text: #51464a;
--ny-muted: #75686d;
--ny-border: #efd6de;
--ny-white: #ffffff;
--ny-shadow: 0 14px 40px rgba(90,55,67,.07);
max-width: 1000px;
margin: 30px auto 60px;
padding: 0 18px;
color: var(--ny-black);
line-height: 1.65;
}
#nyche-subscription-policy * {
box-sizing: border-box;
}
#nyche-subscription-policy p {
margin-top: 0;
}
#nyche-subscription-policy a {
color: #171717;
font-weight: 700;
text-decoration: underline;
text-underline-offset: 2px;
}
/* =========================================================
HERO
========================================================= */
#nyche-subscription-policy .ny-policy-hero {
position: relative;
overflow: hidden;
padding: 65px 28px 50px;
border: 1px solid var(--ny-border);
border-radius: 30px;
background:
radial-gradient(circle at 10% 10%, #ffffff 0, transparent 35%),
linear-gradient(145deg, #fffafd, #fde9ef);
text-align: center;
box-shadow: var(--ny-shadow);
}
#nyche-subscription-policy .ny-policy-eyebrow {
display: inline-block;
margin-bottom: 17px;
padding: 8px 15px;
border-radius: 999px;
background: #111;
color: #fff;
font-size: 10px;
font-weight: 800;
letter-spacing: .12em;
text-transform: uppercase;
}
#nyche-subscription-policy .ny-policy-hero h1 {
max-width: 850px;
margin: 0 auto;
font-size: clamp(37px,6vw,61px);
line-height: 1;
letter-spacing: -.04em;
}
#nyche-subscription-policy .ny-policy-hero > p {
max-width: 690px;
margin: 20px auto 0;
color: var(--ny-text);
font-size: 14px;
line-height: 1.75;
}
/* =========================================================
QUICK INFO
========================================================= */
#nyche-subscription-policy .ny-quick-grid {
display: grid;
grid-template-columns: repeat(3,1fr);
gap: 9px;
margin-top: 24px;
}
#nyche-subscription-policy .ny-quick-card {
padding: 16px 12px;
border: 1px solid var(--ny-border);
border-radius: 14px;
background: rgba(255,255,255,.85);
}
#nyche-subscription-policy .ny-quick-card strong {
display: block;
margin-bottom: 4px;
color: #171717;
font-size: 11px;
}
#nyche-subscription-policy .ny-quick-card span {
display: block;
color: var(--ny-muted);
font-size: 9px;
line-height: 1.45;
}
/* =========================================================
IMPORTANT NOTICE
========================================================= */
#nyche-subscription-policy .ny-important {
margin-top: 20px;
padding: 18px;
border: 1px solid #edccd6;
border-radius: 16px;
background: #fbe8ee;
color: #503c43;
font-size: 11px;
text-align: center;
}
#nyche-subscription-policy .ny-important strong {
color: #171717;
}
/* =========================================================
SECTION HEADINGS
========================================================= */
#nyche-subscription-policy .ny-policy-section {
margin-top: 31px;
}
#nyche-subscription-policy .ny-policy-heading {
margin-bottom: 13px;
}
#nyche-subscription-policy .ny-policy-heading span {
display: block;
margin-bottom: 4px;
color: var(--ny-pink-dark);
font-size: 9px;
font-weight: 900;
letter-spacing: .12em;
text-transform: uppercase;
}
#nyche-subscription-policy .ny-policy-heading h2 {
margin: 0;
font-size: 27px;
line-height: 1.15;
}
/* =========================================================
ACCORDIONS
========================================================= */
#nyche-subscription-policy details {
margin: 10px 0;
overflow: hidden;
border: 1px solid var(--ny-border);
border-radius: 17px;
background: #fff;
box-shadow: 0 5px 20px rgba(90,55,67,.035);
}
#nyche-subscription-policy summary {
display: flex;
align-items: center;
justify-content: space-between;
gap: 15px;
padding: 17px 18px;
list-style: none;
cursor: pointer;
color: #171717;
font-size: 13px;
font-weight: 800;
transition: background .18s ease;
}
#nyche-subscription-policy summary::-webkit-details-marker {
display: none;
}
#nyche-subscription-policy summary:hover {
background: var(--ny-pink-soft);
}
#nyche-subscription-policy details[open] summary {
background: var(--ny-pink-medium);
}
#nyche-subscription-policy .ny-chev {
width: 9px;
height: 9px;
flex: 0 0 9px;
margin-right: 4px;
border-right: 2px solid #111;
border-bottom: 2px solid #111;
transform: rotate(45deg);
transition: transform .2s ease;
}
#nyche-subscription-policy details[open] .ny-chev {
transform: rotate(-135deg);
}
#nyche-subscription-policy .ny-policy-content {
padding: 18px 20px 20px;
border-top: 1px solid #f5e8ec;
color: var(--ny-text);
font-size: 12px;
}
#nyche-subscription-policy .ny-policy-content p {
margin-bottom: 11px;
}
#nyche-subscription-policy .ny-policy-content p:last-child {
margin-bottom: 0;
}
#nyche-subscription-policy .ny-policy-content ul {
margin: 12px 0;
padding-left: 20px;
}
#nyche-subscription-policy .ny-policy-content li {
margin-bottom: 7px;
}
/* =========================================================
NOTES / HIGHLIGHTS
========================================================= */
#nyche-subscription-policy .ny-note {
margin: 14px 0;
padding: 14px 15px;
border-left: 3px solid var(--ny-pink-dark);
border-radius: 0 12px 12px 0;
background: var(--ny-pink-soft);
color: #59464d;
font-size: 11px;
}
#nyche-subscription-policy .ny-mini-box {
margin: 13px 0;
padding: 14px 15px;
border: 1px solid var(--ny-border);
border-radius: 13px;
background: #fffafb;
}
#nyche-subscription-policy .ny-mini-box strong {
display: block;
margin-bottom: 5px;
color: #33272c;
}
/* =========================================================
SUBSCRIPTION STEPS
========================================================= */
#nyche-subscription-policy .ny-step-grid {
display: grid;
grid-template-columns: repeat(3,1fr);
gap: 9px;
margin: 14px 0;
}
#nyche-subscription-policy .ny-step-card {
padding: 15px;
border: 1px solid var(--ny-border);
border-radius: 13px;
background: var(--ny-pink-soft);
}
#nyche-subscription-policy .ny-step-number {
display: flex;
align-items: center;
justify-content: center;
width: 27px;
height: 27px;
margin-bottom: 9px;
border-radius: 50%;
background: #111;
color: #fff;
font-size: 9px;
font-weight: 900;
}
#nyche-subscription-policy .ny-step-card strong {
display: block;
margin-bottom: 4px;
font-size: 11px;
}
#nyche-subscription-policy .ny-step-card p {
margin: 0;
color: var(--ny-text);
font-size: 10px;
}
/* =========================================================
SUMMARY
========================================================= */
#nyche-subscription-policy .ny-summary-box {
margin-top: 32px;
padding: 30px;
border: 1px solid #edccd6;
border-radius: 25px;
background: #fbe8ee;
}
#nyche-subscription-policy .ny-summary-box > span {
display: block;
margin-bottom: 5px;
color: #a65f75;
font-size: 9px;
font-weight: 900;
letter-spacing: .12em;
text-transform: uppercase;
}
#nyche-subscription-policy .ny-summary-box h2 {
margin: 0 0 15px;
font-size: 28px;
}
#nyche-subscription-policy .ny-summary-grid {
display: grid;
grid-template-columns: 1fr 1fr;
gap: 9px;
}
#nyche-subscription-policy .ny-summary-item {
padding: 14px;
border: 1px solid #e8c5d0;
border-radius: 13px;
background: #fff;
}
#nyche-subscription-policy .ny-summary-item strong {
display: block;
margin-bottom: 4px;
font-size: 11px;
}
#nyche-subscription-policy .ny-summary-item p {
margin: 0;
color: var(--ny-text);
font-size: 10px;
}
/* =========================================================
CONTACT
========================================================= */
#nyche-subscription-policy .ny-contact {
margin-top: 20px;
padding: 30px 24px;
border: 1px solid var(--ny-border);
border-radius: 23px;
background: #fff;
text-align: center;
}
#nyche-subscription-policy .ny-contact span {
display: block;
margin-bottom: 5px;
color: var(--ny-pink-dark);
font-size: 9px;
font-weight: 900;
letter-spacing: .12em;
text-transform: uppercase;
}
#nyche-subscription-policy .ny-contact h2 {
margin: 0 0 7px;
font-size: 25px;
}
#nyche-subscription-policy .ny-contact p {
max-width: 620px;
margin: 0 auto 15px;
color: var(--ny-muted);
font-size: 11px;
}
#nyche-subscription-policy .ny-contact-btn {
display: inline-block;
padding: 13px 20px;
border-radius: 11px;
background: #111;
color: #fff !important;
font-size: 10px;
font-weight: 900;
text-decoration: none !important;
}
/* =========================================================
MOBILE
========================================================= */
@media (max-width: 760px) {
#nyche-subscription-policy {
padding: 0 12px 40px;
}
#nyche-subscription-policy .ny-policy-hero {
padding: 48px 17px 35px;
border-radius: 24px;
}
#nyche-subscription-policy .ny-policy-hero > p {
font-size: 13px;
}
#nyche-subscription-policy .ny-quick-grid,
#nyche-subscription-policy .ny-step-grid {
grid-template-columns: 1fr;
}
#nyche-subscription-policy summary {
padding: 15px;
font-size: 12px;
}
#nyche-subscription-policy .ny-policy-content {
padding: 16px;
}
#nyche-subscription-policy .ny-summary-grid {
grid-template-columns: 1fr;
}
#nyche-subscription-policy .ny-summary-box {
padding: 23px 16px;
}
}
Nyche Hair • Store Policies
Cancellations,
Subscriptions & Pre-Orders
Please review how order cancellations, recurring subscriptions,
subscription billing, and pre-orders work before completing your
purchase.
24-Hour Cancellation Window
Unless your order completes processing first
2 Billing Cycles
Required before subscription cancellation or modification
Pre-Orders
Full payment is collected when the order is placed
Please review your order carefully before purchasing.
Cancellation requests are subject to the timeframes below, and
subscription purchases involve recurring billing according to the
frequency selected at checkout.
Standard Orders
Order Cancellations
How long do I have to cancel an order?
Cancellation requests may be made within
24 hours of placing your order, unless the order
has already completed processing.
The cancellation period therefore ends at whichever occurs first:
24 hours after purchase or completion of order processing.
Once an order has completed processing or the applicable
cancellation window has passed, it cannot be canceled under
this cancellation policy.
Submitting a cancellation request does not automatically
mean the order has been canceled.
If processing has already been completed before the request can
be applied, the order will continue under our standard store
policies.
Order Security
Fraud Review
What happens if my order is flagged for possible fraud?
Orders identified by our payment or fraud-prevention systems as
presenting an elevated fraud risk may be subject to additional
review, verification, or cancellation.
Nyche Hair may request additional information when reasonably
necessary to verify an order or payment.
If an order cannot be satisfactorily verified, or if we reasonably
believe a transaction may be unauthorized or fraudulent, the order
may be canceled.
Recurring Orders
Subscription Policy
How do Nyche Hair subscriptions work?
When you purchase an eligible product as a subscription, you agree
to receive recurring deliveries according to the frequency selected
at checkout.
Your subscription payment method will be charged for recurring
orders according to the subscription schedule unless the
subscription is prepaid or otherwise stated at checkout.
Subscription frequency, pricing, and other applicable information
are displayed when you create the subscription.
1
Choose Your Subscription
Select an eligible product and available delivery frequency.
2
Recurring Billing
Your payment method is charged according to your subscription
schedule.
3
Recurring Delivery
Eligible subscription orders are processed and shipped according
to the applicable schedule.
When can I cancel or modify my subscription?
Subscriptions may be canceled or modified
after two (2) complete billing cycles.
Until the first two complete billing cycles have been fulfilled,
the subscription remains subject to the initial subscription
commitment.
After 2 completed billing cycles, eligible subscription
management options may include:
- Canceling the subscription
- Skipping an upcoming eligible order
- Delaying an upcoming eligible order
- Making other available subscription modifications
Any modification must be completed before the applicable upcoming
subscription order has already been processed or charged when
required by the subscription system.
How do I manage my subscription?
Depending on the subscription and checkout method used, available
subscription-management options may be accessed through:
-
Your Nyche Hair customer account
-
The Manage Subscriptions option available
through our website
-
Subscription-management links provided in applicable order or
subscription emails
Customers are responsible for managing subscription changes within
the required timeframe before an upcoming recurring order is
processed.
What if I use Shop Pay for my subscription?
If your subscription payment is managed through Shop Pay, certain
payment-method updates or payment-related changes may need to be
completed through your Shop Pay account rather than through your
standard Nyche Hair customer profile.
Your available management options may depend on the payment and
subscription services used when the subscription was created.
Do subscriptions automatically renew?
Recurring subscriptions continue according to the subscription
terms and frequency selected at checkout until they are canceled
in accordance with the applicable subscription terms.
Customers who no longer wish to continue an eligible subscription
after satisfying the required billing cycles are responsible for
canceling it before the next applicable recurring order is processed.
What happens when promotional subscription pricing ends?
Promotional subscription pricing applies only for the stated
promotional period or qualifying subscription orders.
After the promotional period ends, future subscription orders
return to the applicable
regular subscription price unless another eligible
promotion applies.
A promotional introductory price does not permanently lock the
subscription into that promotional rate unless the promotion
expressly states otherwise.
Can I return or get a refund for a subscription order?
Subscription orders are subject to Nyche Hair's applicable
Return & Refund Policy.
Canceling a subscription does not automatically cancel, refund,
or reverse a recurring order that has already been processed.
Please review our
Return & Refund Policy →
for complete return, refund, defect, and fee information.
Upcoming Inventory
Pre-Order Policy
What is a pre-order?
A pre-order allows you to purchase an eligible product that is
currently out of stock, awaiting inventory, or not yet available
for immediate shipment.
Full payment is collected at checkout.
The product will be fulfilled and shipped once the applicable
inventory becomes available and the order is ready for processing.
How long do pre-orders take to ship?
Pre-orders may take approximately
1–2.5 weeks to ship unless a different estimated
timeframe is displayed on the applicable product page.
Pre-order dates and shipping timelines are estimates and may change
due to inventory arrival times, supplier delays, transportation
delays, or other circumstances affecting product availability.
Ordering an item as a pre-order means the product is
not available for immediate shipment.
Can I cancel a pre-order?
Pre-orders may be canceled within
24 hours of purchase unless the order has already
completed processing, whichever occurs first.
Once the cancellation period has passed or processing has been
completed, the pre-order is subject to Nyche Hair's standard
Return & Refund Policy.
What if my order contains a pre-order and an in-stock item?
If an order contains both pre-order and currently available items,
fulfillment may depend on the shipping and fulfillment options
available for that order.
Unless your checkout or order information indicates that items will
ship separately, customers should be prepared for the order to ship
when all applicable items are available for fulfillment.
Check the product page and your order information for any specific
pre-order fulfillment instructions associated with your purchase.
Quick Policy Summary
What to Remember
Standard Cancellations
Orders may be canceled within 24 hours unless processing has
already been completed.
Subscription Commitment
Two complete billing cycles are required before subscription
cancellation or modification.
Recurring Billing
Subscription payment methods are charged according to the recurring
frequency and applicable subscription terms.
Promotional Pricing
Temporary promotional rates return to the applicable regular
subscription price when the promotional period ends.
Pre-Orders
Full payment is collected at checkout and the product ships after
inventory becomes available.
Returns & Refunds
Subscription and pre-order purchases remain subject to Nyche Hair's
applicable Return & Refund Policy.
Need Help?
Contact Nyche Hair
If you have a question about a cancellation, subscription, recurring
order, or pre-order, please include your order number and the email
address associated with your purchase when contacting us.
Email Customer Support
