Cancellation requests may be made within 24 hours of placing your order, unless the order has already completed processing.

The cancellation period therefore ends at whichever occurs first: 24 hours after purchase or completion of order processing.

Once an order has completed processing or the applicable cancellation window has passed, it cannot be canceled under this cancellation policy.

Orders identified by our payment or fraud-prevention systems as presenting an elevated fraud risk may be subject to additional review, verification, or cancellation.

Nyche Hair may request additional information when reasonably necessary to verify an order or payment.

If an order cannot be satisfactorily verified, or if we reasonably believe a transaction may be unauthorized or fraudulent, the order may be canceled.

When you purchase an eligible product as a subscription, you agree to receive recurring deliveries according to the frequency selected at checkout.

Your subscription payment method will be charged for recurring orders according to the subscription schedule unless the subscription is prepaid or otherwise stated at checkout.

Subscription frequency, pricing, and other applicable information are displayed when you create the subscription.

Subscriptions may be canceled or modified after two (2) complete billing cycles.

Until the first two complete billing cycles have been fulfilled, the subscription remains subject to the initial subscription commitment.

Any modification must be completed before the applicable upcoming subscription order has already been processed or charged when required by the subscription system.

Depending on the subscription and checkout method used, available subscription-management options may be accessed through:

• Your Nyche Hair customer account
• The Manage Subscriptions option available through our website
• Subscription-management links provided in applicable order or subscription emails

Customers are responsible for managing subscription changes within the required timeframe before an upcoming recurring order is processed.

If your subscription payment is managed through Shop Pay, certain payment-method updates or payment-related changes may need to be completed through your Shop Pay account rather than through your standard Nyche Hair customer profile.

Recurring subscriptions continue according to the subscription terms and frequency selected at checkout until they are canceled in accordance with the applicable subscription terms.

Customers who no longer wish to continue an eligible subscription after satisfying the required billing cycles are responsible for canceling it before the next applicable recurring order is processed.

Promotional subscription pricing applies only for the stated promotional period or qualifying subscription orders.

After the promotional period ends, future subscription orders return to the applicable regular subscription price unless another eligible promotion applies.

Subscription orders are subject to Nyche Hair's applicable Return & Refund Policy.

Canceling a subscription does not automatically cancel, refund, or reverse a recurring order that has already been processed.

Please review our Return & Refund Policy → for complete return, refund, defect, and fee information.

A pre-order allows you to purchase an eligible product that is currently out of stock, awaiting inventory, or not yet available for immediate shipment.

Full payment is collected at checkout.

The product will be fulfilled and shipped once the applicable inventory becomes available and the order is ready for processing.

Pre-orders may take approximately 1–2.5 weeks to ship unless a different estimated timeframe is displayed on the applicable product page.

Pre-order dates and shipping timelines are estimates and may change due to inventory arrival times, supplier delays, transportation delays, or other circumstances affecting product availability.

Pre-orders may be canceled within 24 hours of purchase unless the order has already completed processing, whichever occurs first.

Once the cancellation period has passed or processing has been completed, the pre-order is subject to Nyche Hair's standard Return & Refund Policy.

If an order contains both pre-order and currently available items, fulfillment may depend on the shipping and fulfillment options available for that order.

Unless your checkout or order information indicates that items will ship separately, customers should be prepared for the order to ship when all applicable items are available for fulfillment.