Order processing typically takes 1–8 business days, excluding weekends and holidays.

During high-volume periods, including Black Friday and the holiday season, processing times may be extended.

Pre-ordered products may take approximately 1–2.5 weeks to ship unless a different estimated timeframe is stated on the applicable product page.

Standard domestic shipping typically takes approximately 3–5 business days after your order has completed processing and has been shipped.

Delivery and transit times are estimates and are not guaranteed.

Carrier delays, weather, holidays, high shipping volume, service interruptions, and other circumstances outside of Nyche Hair's control may affect delivery time.

No. Expedited shipping applies to the carrier's shipping service after your order has completed processing.

Purchasing an expedited shipping option does not move an order ahead of other orders or bypass Nyche Hair's stated processing timeframe.

Orders over $80, or other high-value orders at Nyche Hair's discretion, may require a signature upon delivery.

Signature confirmation may be added to help ensure that the package reaches the intended recipient.

Failure to accept or claim a signature-required package may result in the package being returned to Nyche Hair or otherwise handled according to the carrier's procedures.

Packages that are discarded, abandoned, or otherwise not returned to Nyche Hair because the customer failed to accept or claim delivery are not eligible for a refund or replacement.

Route Shipping Protection is an optional shipping-protection service that provides coverage for eligible packages that are lost, stolen, or damaged during transit.

Once an order has left our facility and entered the shipping carrier's possession, shipping-related issues are handled according to the applicable carrier and shipping-protection procedures.

• Route claims must be filed within 30 days of delivery.
• If Route Shipping Protection was removed from the order, eligible shipping-related resolutions are store credit only, minus shipping costs and applicable fees.
• Orders shipped to an incorrect or incomplete address entered by the customer at checkout are not eligible for a refund.

File a Route Shipping Claim →

Yes. International shipping is available to eligible destinations.

International customers are responsible for all applicable customs duties, import taxes, brokerage charges, and other destination-country fees.

These charges are separate from the amount paid to Nyche Hair at checkout unless specifically stated otherwise.

If required customs duties, taxes, or import fees are not paid, the package may be delayed, refused, returned, or otherwise handled according to the carrier or customs authority's procedures.

Please review our International Customs & Duties Policy →

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your street address, apartment or unit number, city, state, postal code, and other applicable delivery information before submitting your order.

Orders shipped to an incorrect or incomplete address provided by the customer are not eligible for a refund.

If a package is physically returned to Nyche Hair by the carrier, any eligible refund or resolution will be determined after the package has been received and reviewed.

Any approved refund will be issued minus applicable shipping costs and non-refundable fees.

A 15% restocking fee may apply when applicable under our Return & Refund Policy.

Orders returned because of an incorrect or incomplete address supplied by the customer are not eligible for a refund.

Customers are responsible for monitoring tracking information and making reasonable arrangements to receive their shipment.

If a package cannot be delivered because the recipient fails to accept delivery, does not arrange redelivery, or does not retrieve the package from the carrier within the required timeframe, the package may be returned, abandoned, discarded, or otherwise handled according to the carrier's procedures.

This also applies to signature-required shipments when the recipient fails to accept delivery, arrange redelivery, or retrieve the shipment.

Damage that occurs while a package is being transported by the carrier is considered shipping damage and is not considered a manufacturing defect.

Eligible shipping damage should be reported through Route Shipping Protection when Route was included with the order.

A product defect refers to a confirmed manufacturing-related issue rather than damage caused during shipment.

Please review our Return & Refund Policy → for complete defective-item requirements.

Orders may be canceled within 24 hours of being placed unless the order has already completed processing, whichever occurs first.

Once an order has completed processing, it cannot be canceled under the cancellation policy.

Nyche Hair does not offer exchanges.

Approved non-defective returns are made at the customer's expense, including applicable return shipping costs.

Items returned opened, used, or damaged may be subject to a 15% restocking fee.

Do not mail a return until it has been reviewed and approved by Nyche Hair.

Please review the full Return & Refund Policy → before requesting a return.

Approved refunds are calculated according to our Return & Refund Policy.

Original shipping costs, Route Shipping Protection fees, and applicable processing or service fees are non-refundable.

Applicable restocking fees may also be deducted from an approved refund.

Orders identified by our payment or fraud-prevention systems as presenting an elevated fraud risk may be reviewed or canceled for security purposes.

Nyche Hair reserves the right to decline or cancel an order when necessary to protect the business, payment account holder, or transaction from suspected fraud or unauthorized activity.

Customers experiencing an order issue are encouraged to contact Nyche Hair customer support first so the concern can be reviewed.

Fraudulent, abusive, or repeated misuse of chargebacks or store policies may result in restrictions on future purchases or refusal of future orders.