Order processing typically takes 1–8 business days, excluding weekends and holidays. During high-volume periods such as Black Friday and the holiday season, processing times may be extended.

Pre-ordered items may take approximately 1–2.5 weeks to ship.

After your order has been processed and shipped, standard domestic shipping typically takes approximately 3–5 business days.

All processing and shipping timeframes are estimates and are not guaranteed.

Orders over $80, or other high-value orders at our discretion, may require a signature upon delivery to help ensure the package reaches the recipient.

Failure to accept or claim a signature-required package may result in the package being returned to Nyche Hair or otherwise handled by the carrier according to its procedures.

Orders that are discarded, abandoned, or otherwise not returned to Nyche Hair because the customer failed to accept or claim delivery are not eligible for a refund or replacement.

Route Shipping Protection is an optional service that provides coverage for eligible packages that are lost, stolen, or damaged during transit.

Once an order leaves our facility and is in the carrier's possession, shipping-related issues are handled according to the applicable shipping protection and carrier policies.

• Route claims must be filed within 30 days of delivery.
• If Route Shipping Protection was removed from the order, eligible shipping-related resolutions are store credit only, minus shipping costs and applicable fees.
• Orders shipped to an incorrect or incomplete address entered by the customer at checkout are not eligible for a refund.

File a Route Shipping Claim →

Yes. International shipping is available to eligible destinations.

International customers are responsible for any applicable customs duties, import taxes, brokerage charges, or other fees assessed by their country or the carrier.

If required customs or import fees are not paid, the package may be delayed, refused, or returned.

We do not offer exchanges. Approved returns are made at the customer's expense unless the item qualifies as defective under our defective-item policy.

Items returned opened, used, or damaged are subject to a 15% restocking fee, as these products cannot be resold.

Approved refunds are issued minus shipping costs, Route fees, and applicable processing fees.

A defective item is an item with a confirmed manufacturing-related issue.

Defects must be reported within 5 days of delivery.

A defect does not include damage caused by misuse, improper handling, improper storage, customer error, or use contrary to the product's directions.

To submit a defective-item request, the following may be required:

• Photo proof showing the defect
• Proof of purchase
• Original product packaging
• The item must show no signs of use
• Final-sale and customer-damaged items are not eligible

Do not return an item until Nyche Hair has approved the return.

Once a defect has been confirmed, an eligible return label will be provided. After the returned product is received and inspected, eligible store credit is generally issued within 3–5 business days.

Store credit is associated with the customer's account and/or email address used at checkout.

Orders may be canceled within 24 hours of being placed, unless the order has already completed processing.

The cancellation window therefore ends at whichever occurs first: 24 hours after purchase or completion of processing.

Subscriptions allow eligible products to be delivered automatically according to the frequency selected when the subscription is created.

After 2 complete billing cycles, customers may cancel, skip, or delay their subscription according to the applicable subscription terms.

If a subscription begins with promotional pricing, the subscription price will return to the applicable regular subscription price after the promotional period ends.

A pre-order allows you to purchase an item before it is currently available in inventory. Full payment is collected at checkout, and the order ships once the pre-ordered inventory becomes available.

Pre-orders may take approximately 1–2.5 weeks to ship unless a different timeframe is stated on the product page.

Pre-orders may be canceled within 24 hours unless processing has already been completed, whichever occurs first.

Yes. Nyche Hair may offer promotional codes, bundles, sales, and limited-time offers throughout the year.

Unless an offer specifically states otherwise, discounts and promotional offers cannot be stacked on the same order.

If you have multiple discount codes, each eligible discount must generally be used on a separate qualifying order.

There isn't one routine that works perfectly for everyone. Your routine can depend on your hair texture, porosity, density, styling habits, current condition, and personal preferences.

A simple routine can look like:

Use Nourish & Restore Shampoo for regular cleansing and incorporate Clarify & Balance when your hair needs a deeper cleanse from buildup.

Follow with your conditioner or treatment, choose a leave-in that fits your hair's needs, and add an oil or styling product when appropriate for your routine.

You can also use our Hair Porosity Quiz & Guide as a starting point for product recommendations.

No. Nyche Hair products can be incorporated into routines across different hair textures.

Many of our formulas are especially designed with the moisture, conditioning, detangling, and styling needs commonly associated with curly, coily, and kinky/textured hair in mind, but product selection should ultimately be based on your individual hair needs.

Yes. Prices, packaging, formulas, and ingredients may be updated from time to time.

Always review the current product page and the ingredient information provided with the product you receive before use, particularly if you have known allergies or ingredient sensitivities.

Products containing botanical, naturally derived, or other ingredients may have slight variations in color, aroma, texture, or consistency between batches.

Natural variations in appearance do not necessarily mean the product is defective or has changed in quality.

Yes. We recommend patch testing a small amount of a new product before broader use, especially if you have sensitive skin or known sensitivities.

Review the complete ingredient list before use and discontinue use if irritation or another adverse reaction occurs.

If you have a known allergy, medical condition, or questions about whether a particular ingredient is appropriate for you, consult an appropriate healthcare professional before use.

Nyche Hair products are intended for general cosmetic hair and scalp care. They are not intended to diagnose, treat, cure, or prevent a disease or medical condition.

If you are experiencing a scalp or skin condition, unexplained hair loss, persistent irritation, or another health concern, consult an appropriate licensed healthcare professional.

For additional information, please review our Product & Safety Disclaimer .

Nyche Hair products are intended for general cosmetic hair and scalp care and are not post-surgical treatments.

If you've recently had a hair transplant or another procedure involving your scalp, follow the instructions provided by your surgeon or licensed medical professional.

Do not introduce hair oils, shampoos, leave-ins, scalp treatments, or styling products onto a healing scalp until your medical provider has cleared you to resume those types of products.